Schwanecke Rebecca P MD — Local services in Houston

We came from abroad and needed to update our sun and daughter’s vaccines for school..dr.Schwanecke and her staff took good care or us they’ve listened to all of our concerned and respond to them..We also appreciate the front disk Lady(unfortunately I’m bad with names but i think she’s the only one) she came to the office out of working hours to get our vaccine papers ready for school registration..they would take an extra mile for their patients..I would put 5 starts but the appointment was too long we spent more than three hours during the visit with no waiting time but as I mentioned it was an appointment for two children who came from a different country and they had to check on everything regarding their health plus our concerns but I’m pretty sure they...

Secretaries need more patience. I simply called for billing information, Secretary would tell me to hold, but would end the call instead, not once but 3 times. Someone finally said they would call me in 10 minutes, instead I had to call about an hour later. Only for them to tell me they were really busy and "don't have time" for me. Which is fine, I understand you're busy. But please be a little nicer to your customers. I seriously didnt even speak to them rudely or with attitude when I really could have. I asked for thier billing number instead since she "didnt have...

The doctor is great but the receptionist/ secretary Lety is super rude and so unprofessional, she doesn't sent the referrals to the specialist on time till you call several times and she answers with an attitude, she doesn't let you talk even if she can barely speak English, this is not the first time I have this problem with her, it has happened so mamy times already but this time she kept on telling me to hold but hanging up instead and then she laughed and hung up again, she will hurt this great doctor reviews and reputation just...