Southwest Surplus — Local services in Houston

I purchased a mattress with Southwest Surplus a little over a year ago. I noticed the mattress started to sink in the middle. I contacted the company to ask about a replacement, since I have a 5 year manufacture warranty. I spoke with the manger Mike about the problem and he asked me to send him a picture of the bed. So I did and he told me that he should know something within a couple of days. I contacted him via phone to see if he heard anything and he said no, and said they have to check their email to see what they can do. I simply asked him about how the process works when a mattresses is under warranty, he said they might give me a new one. I asked him how will I get the mattress to my home? He Said:" Well I'm not gonna deliver it for free!" I said how else am I going to get the mattress. He Said "Your going to have to pay for it!" Mike the manger kept over talking me and yelling at me as if I wasn't a customer. Saturday he called and said he had a mattress and he can deliver it for free. So the day arrives for them to deliver, he cancels because he says he has to close. The next day they deliver the mattress 30 minutes behind schedule. THEY DELIVERED THE WRONG MATTRESS.I called Mike and he said: "Look your just gonna have to come up here and get the mattress yourself; we gave you that mattress because the 2100 will just give you problems. I said, but you did not tell me it was going to be a different mattress. He said: "I am not in the mood to argue with you, I've already went out of my way and you have to talk to the manufacture personally, because we have done our part." He then called back and said the delivery men said they showed me the number on the mattress and it is 2100." I clearly told him it says 501 and is not the same comfort. He kept yelling and over talking me and said "I was acting UGLY over the phone." When I clearly was voicing my concern without using profanity or yelling. I told him I have never had such BAD customer service in my life and I will be contacting the owner.

I wouldn't have been as upset if I felt Mike was treating me with respect and conducting himself professionally. I am truly disgusted with the customer service I've received...

I've visited this place several times in previous years. After my most recent visit to the back warehouse, I decided it would be my LAST. I would have given this dump a ZERO-star rating if I could have.

The customer service has been horrible each time I've gone. The workers walk right past you with no greeting. I don’t think they bother to make eye contact because none of them speak English. I usually have to flag someone down to get assistance. The guy who appears to be the manager, Mike, is the WORST. He's rude, curt, and generally not interested in you if you're an individual and not a business. He'll even stand there and EXPLAIN to you that he prefers selling to businesses! Way to make a potential customer feel welcome, idiot.

I was only interested in purchasing a single item. Once this guy realized that, he wasn't interested in spending a lot of time with me and walked off. Once I found him again, I proceeded to negotiate a fair price. He became visibly irritated at that point. He even made a rude remark about my appearance after I'd asked him if he remembered me from previous visits. I couldn't believe his audacity! Lol!😂 He obviously hadn't looked at HIMSELF in the mirror lately—or ever. He’s easy to spot but hard on the eyes. He’s the greasy-haired one with the huge pot gut and beady, wandering eyes that kept staring at my chest.

The advertisements are misleading. Most of the stuff in there is outdated (70 or 80s outdated decor with a cheap motel vibe) and shows visible signs of dust, dirt, stains, rips, gouges, wear, or tear. The warehouse is filthy and not climate controlled. Everything in the back is coated with dirt because it has been sitting so long and they’re not selling any of it.

The furniture is piled high above your head and the isles are narrow, making the place a potential fire and safety hazard, so be careful. I was expecting modern, gently used hotel furniture and accessories for resale, but I was disappointed. They are junk-peddling and price-gouging. So if you're thinking of visiting this place—do yourself a favor and...

NEVER NEVER NEVER BUY ANTHING FROM THIS GUY. I bought sofa from him. I drove from san Antonio to Houston because my friend recommended him. So I bought leather sofa and paid him cash. He told me he would deliver the sofa in a week. I called after week and since then he ( mike) started give me excuse and never delivered. So I called him and told him that I will go there next day to pick my sofa. I booked the U-Haul and pay from my pocked ( it was supposed to deliver by him). When I went there he said his got the lovesheet instate of sofa and there is no way he can get it today. ARE YOU SERIOUS I DROVE ALLL THE WAY FROM SAN ANTONIO TO PICK MY STUFF AND YOU ARE TELLING ME YOU DON'T HAVE IT. Then he promise me to deliver my frisking sofa ( this is what he told me - this is his word) on the weekend. Since then he started give me excuse and it was never delivered. It has been over two months he is been lying to me. So finally I got frustrated and ask for the refund. This are the answer I got from him.

First time. - send me your address and I will send it overnight.

second time- We cut the check once a week so I will ask my accountant to cut your check next week.

third time- I ask for accountant number - he was like you bought it from me so deal with me. I am not going to give you anybody's number.

forth time. - you have to come here to pick up you check. ( are you serious from san Antonio to Houston)--- see how this guy is treating his customer.

fifth time- started using f** word on the phone.

Six time- no answer of any text and no reply of any e-mail.

I still has not received my sofa or my refund.

please please do not buy any stuff from him.

I just don't want anybody to go...