Tamayo's — Local services in Houston

I ordered a chino link bracelet on the tamayos website fully customized to my liking. The craftsmanship on the bracelet is 10/10 absolutely beautiful. My only complaint about the bracelet itself is that i ordered an 8” one thinking that it was the length of the id plate and links but it was only the length of the links themselves so in reality i got a 10.25” long. Which no where on the website it states or shows how it’s measured. I had to take it to a jeweler to get about 5 whole links cut off which is a lot of lost weight/gold that could have been added to the id plate or thicker links. It took about 3 months for me to receive it. The customer service was absolutely terrible . I reached out by call, messages and emails and never heard anything back so I just had to trust the process and hope for the best. I just waited and waited and finally received my order the other day. I’m happy with how good it looks but upset with the customer service and all the lost weight from links I...

Worst customer service experience, didn’t and haven’t gotten my merchandise on time. They told me it would be ready on the 25th and it was not ready I drove 5 hours to Houston to pick up and it wasn’t ready. They told me to wait till Monday and I offered to drive all the way to McAllen to pick my merchandise and it still was not ready. I specifically told them I needed it for a quinceañera and they said they would have it ready for me. Why take on a project or say you can do something when you can not fulfill and order.If they couldn’t handle the order in a timely manner all they had to do was say they couldn’t and I would have gone else where. Now I myself can’t fulfill my end and my part in the quinceañera and made me look super bad. Spent 5,300 cause I was told they were the best , I really regret going to them if you have months to wait you are good to go but if you have to have something done for a important event don’t waste your time they will not have your order...

Worst experience ever!!!! Stay away if you can!!!!

You tell them exactly what you want and they write it in their jewelry lingo and when it arrives and it’s wrong they charge you for fixing it.

If you come here pay for stuff upfront cuz the love to up charge. It took a year to get something half way right and double the price because it doesn’t matter what the cost of the gold was when you bought it… it changes everyday and as long as it is going up, so does your bill.

After a long a dreadful year it’s still not what I wanted but at least it’s decent. And frankly they don’t do refunds so, I had no choice but to continue with them. But NEVER again……Oh and managers change so if they tell you something don’t expect them to honor it. And don’t ever ask for a text with your balance cuz they won’t honor that either, they come up with an excuse that they didn’t adjust the weight or some other lame excuse.

Didn’t have an option for a no star that’s why I gave...