Walgreens — Local services in Huber Heights

This is a 1 now. The last few months have included giving the wrong prescription entirely once (to something I don’t even take) and giving the wrong instructions 2 other times. Go somewhere else if you can, this is unsafe at this point.

Lowering this to 2 from 3 because the bad is now far more often than the good. The system claimed they didn’t have a prescription there, contacted the doctor and was given proof that it was sent, and when talking to a person at the pharmacy the claim was suddenly that the doctor said not to fill it yet. It got filled several days later, but at my next appointment it turns out the doctor never said that either! Things occasionally go okay here but it’s more often something dumb with this being the worst I’ve seen yet.

—-

This place feels really hit or miss, at least at the pharmacy. If you get one of the good ones you’re getting quick service and a borderline 4-5 rating. If you don’t the line for it can last for quite a while and it’s more like a 2. Splitting the difference with this rating. The bad happens a bit more than the good but keeping at 3 since they deserve credit for being reasonably good at keeping you informed if, say, there’s an...

My son has ADHD. His medication is hard to get so the doctor gives hand written prescriptions in case we need to go somewhere other than our pharmacy. I went to three places on Monday and could not get it filled. Finally Walgreens on Brandt told me they had it and to come back in an hour. So I came back in an hour and they gave me 5 pills and said to come back Wednesday for the remaining 25. So I came back Wednesday and they said it wasn’t ready to come back in 30 min. I came back in an hour and they said it wasn’t ready to come back in 15 min. I came back in 15 minutes and they told me they don’t have it it’s in back order. They said they had it at another location but now I would have to call the doctor and have it sent to that location.

If they didn’t have the medicine they should have told me that up front and I could have tried another place. Now I have to get the doctor involved and jump through hoops to get it. This was highly unnecessary and could have been avoided. It’s a plain case of incompetence. This is no way to do business and no way to treat a customer.

Mistakes can happen to anyone but his was not a mistake. This was an inconsiderate, disrespectful and...

Every time I pick a script up or call and speak to the pharmacy staff they are RUDE. They just run scripts that cost 100’s of dollars with no explanation, then come to find out after it’s been paid many times it’s a something so simple like a quantity issue. They will not pull up coupons on line for the best price possible “they don’t have internet” is what they say. They are LAZY! and not costumer service friendly. CVS does everything they can to help out the costumer including finding out how to get the costumer the best price possible. It’s unfortunate that we must use this pharmacy per...