UAB Medical West Hueytown Primary Care — Local services in Hueytown

I have a friend who I carry there to see Lee Freeman. Up until recently, I was impressed by her and the front staff and the nurses. For a week and a half my friend has been sick and is needing to see Lee . She's tried several times to contact Lee on her patient portal concerning her health issues and to ask about an rx she was supposed to send to her pharmacy that she has yet to receive. Recently we found out by a staff member that trying to contact Lee on her portal was a waist of time ,enough though the messages go straight to her . My friend has repeatedly left messages for Lee's nurse to please contact her but has no luck . Her home health nurse has also called, left messages for a return call ...with no results . The front staff members are rude and uncaring. Patients do not seem to matter to any of them anymore . I am NO LONGER impressed by anyone there . I had thought about using Lee Freeman and that clinic but after setting back observing ,listening to how they were treated and spoken to other patients in the front and how my friend's care has been repeatedly ignored by Lee and her staff , there is absolutely NO WAY I would use them or recommend them . My friend is considered high risk ,she has heart disease, diabetes, etc... Each patients health matters to them ,clearly it does not matter to ANY of the staff there . After several years of using Lee as her health provider, she is considering going somewhere else . She NO LONGER receives HEALTH CARE at that facility. A patients care should not be ignored by anyone in the medical field. I find it to be a disgrace and inhumane. If anyone takes their health care seriously... please find another...

Denied appointment and told I need to find a babysitter. I must say I absolutely love my doctor so when he moved here I followed him but it's been a nightmare dealing with other staff members. But today sealed the deal to find another place and encourage others to do the same. I had a scheduled appointment today. This is summer so my 2 daughters had to come with me today. I normally would prefer them not to be with me but I didn't ever think I couldn't see my doctor if they were with me. I came in tried to check in and was greeted by an extremely rude staff member telling me I could only have 1 visitor with me. I said they aren't visitors they are my kids 10 & 6 & we all have on mask. I was then told they would have to cancel and I needed to get a babysitter. The reality of motherhood is that it's not always that simple. The fact that whatever I had medically going on wasn't valued as much as the you can't have your kids with you rule definitely showed me the lack of care and concern this facility has for patients. Based on my Experience it is my opinion NO one should come here if you want a place that cares about your medical needs or care because I couldn't even get to the doctor to express any of my...

Love my Primary Care, Dr. LashandraThedford Smith & her nurse, Donna is amazing as well as the office staff but... Hours on after- hours recording says open til 5 p.m. Monday - Thursday & Friday til 4. I just tried calling on Thursday June, 16, 2022 @ 4:35 p.m. to confirm an appt and the recording says that I am calling after business hours. So can someone please update the recording with whatever the accurate business hours currently are? I can understand transferring the lines to the answering service a few minutes before end of day business hours but if 25 or 30 minutes prior to closing is standard business practice for UAB Hueytown can you please let your message reflect that? Office hours normally indicates that the office staff will continue to do their duties until they close for the day. So your phone lines are closed for business at 430 not at 5 , is...