Walgreens — Local services in Hueytown

This is my experience with Walgreen's Hueytown, AL For over 2 years some of my prescriptions are being automatically refilled. I have tried and tried to get this straight, to no avail. Also, it doesn't matter how many times I’ve said DO NOT FILL MY PRESCRIPTIONS FOR 90 DAYS. FILLING MY PRESCRIPTIONS FOR MORE THAN 30 DAYS CAUSES MY DOCTOR TO QUESTION MY USE AND/OR ABUSE OF MY PRESCRIPTION DRUGS. Once my address was changed in the system to reflect that I live in Louisiana when I live in Alabama and always have. I have never gotten my prescriptions filled in Louisiana. My prescriptions were automatically filled without my approval and picked up at the Hueytown Alabama location, regardless of my address showing Louisiana. Twice my medication was shorted several pills. Complaining and Reporting seems to fall on deaf ears... management doesn't give a flip! There's usually no employees at the registers. They often have the register open at the photo counter and they do not tell the customers. They could at least put up a sign. The employees always seem like they're mad at the world. They act like they're doing you a favor by checking you out. There's NO pep in they're step. It's like they're being inconvenienced by doing they're job. COMPETENCE IS NOT IN THEIR VOCABULARY! Why RiteAid was closed as opposed to closing Walgreen's is beyond reason. RiteAid was much more efficient and the employees were a lot more pleasant than Walgreen's. I NEVER HAD ONE MINUTES TROUBLE OR CONCERNS WITH RITEAID! Walgreen's needs to step it up....

This is the absolute worst Walgreens Pharmacy I have ever frequented. From the Pharmacy Technicians to the actual Pharmacist, the service is rude and by all means unprofessional and unacceptable. Prescriptions are not reviewed before notifying patrons they are ready, if, they notify you when your prescription is ready. On several occasions we have received notification of filled prescriptions, only to arrive and be told the prescriptions are not only NOT filled, but the pharmacy is out of the medication. Let’s not talk about the incidents where we are told they didn’t have a medication on hand, only to get home and find SURPRISE! they did, and filled the prescription -it’s in the bag. Or, the times where we are told we had one medication filled, and SURPRISE! They filled the script with the wrong medication. Now, how is that acceptable when dealing with elderly patrons? It’s definitely an easy way to seriously hurt someone. On top of this, when the pharmacy notifies you they have made a mistake, the information is given with malice and discontent, as if the patron made the mistake. Enough people have already mentioned the pharmacy drive thru, it’s pretty obvious this also is not one of their strongest services. We have used this pharmacy for years out of convenience, which is likely the only reason anyone is still giving them any business. With three other pharmacies within a 25 mile radius, I am surprised this pharmacy is still in business. The service is deplorable. Walgreens should want to be represented...

Well here’s another business that doesn’t care about customer service anymore. The girl who was checking me out was on the phone, on a personal call with her friend the entire time. I needed to get cigarettes and this was in the photo area because there wasn’t anyone at the front. I told her I would like 2 packs, which brand and that they were the golds in shorts. She went to get them then came right back because a co-worker was getting them. He brought back the 100’s in silver…… when he asked if those were correct I told him no and repeated what I wanted. He then goes back to get them, yells across the store and holds up a pack asking if those were right. I can’t see that far so I walked towards him and then said yes. He starts to walk back and I notice he only has 1 pack. So I told him I would like 2 packs please just like I originally said twice. He then gives me a huge sigh, rolls his eyes at me and proceeds to stomp back up to the front. The girl checking me out just continues talking to her friend on the phone. When he came back I said thank you to the man and he didn’t say a word to me, don’t look at me, and then walked off. I’m really sorry you can’t tell the difference between gold and silver, 100’s or shorts, and the what 1 and 2 mean. Last I knew you’re working and being paid for your work and part of that is waiting on customers. Not my fault you had to do your job!! I will NOT be going back there…… Walgreens needs to go back over training their employees on...