I purchased two couches from them one Saturday afternoon. We found the same couches at University Furniture for about 10% less. I went to return them Sunday, the day after, and they were closed. Since they were closed, I covered the couches until they reopened on Thursday. I was able to return them, but the owner gave me a hard time about returning them as they were sitting in my house for 4/5 days (unused and not even sat on). I was able to return them for 80% of what I purchased them for as the owner charged a restocking fee. I asked the owner what I should have done to reach him earlier and he said I could have found his personal number online... Absolutely ridiculous and TERRIBLE...
Read moreCalled about a specific style by name. Was told they did not have it, but was told over the phone they had lots of leather reclining sofas in stock and I should come look. Drove an hour. They had about 3 or 4. I may have been tempted to order the one I wanted, but not from someone who misled me and was rude and abrupt when showing me the pitiful selection. The apology received when I quoted him as saying there were lots of leather reveling sofas was flat and empty. Sorely...
Read moreWe loved working with Lily Flagg Furniture! We looked for our new sectional set for several months. The owner was very patient and kind with us and they offer high quality furniture with amazing warranties. This is not big box furniture. We would highly recommend this family owned store to anyone in the market. Great friends sent us their way and we are so very satisfied with our new England Sectional! Do yourself a favor and shop at...
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