Verizon — Local services in Independence Charter Township

Mike and Sam are the best. Not only did they get me up and running, but offered great advice for my personal cell phone plan. That’s just going to happen sometimes, where you have a pleasant experience dealing with a big corporate company. It’s seldom but it does happen. But, my experience when I come to this particular store is an entirely different level. Mike navigated through a problem and then days later called me to follow up and got me squared away. He didn’t have to but he cared about my personal experience and knew he could make my plan better. I cannot remember the last time I have been treated with such a high level of respect and care. In these times, it’s nice and it’s a breath of fresh air to be treated with kindness. There was a time long ago when that was the norm. But these guys are beyond even THAT level. I left there the other day and I genuinely felt like I just made 2 new friends. Sam and Mike both treat that Verizon store like they are the owners. They take that store and your business VERY seriously and are not satisfied until they know you are. I’m tired of the lack of care in this new age. The lack of integrity. The lack of work ethic. But these guys restored my faith in humanity if only for a few days, but it’s nice. I wish there were people like this everywhere I shopped. These guys do it right. If you want to be treated like you count, like your commitment to paying your bill every month actually counts, go here. If you’re the manager of another store and want to see what success looks like, go to this store. THIS is what...

August 15, 2025 Sam and Wyatt, salespersons, were attending the store.

Sam stole my Samsung Galaxy J5 cellphone, SIM card, and protective cover.

I took my Samsung Galaxy J5 to the store because it was not charging with my phone charger. Sam looked at my Samsung Galaxy J5 cellphone and power cord and wall plug. He said the cellphone was broke. I asked to have my cellphone fixed using my plan insurance. Sam said he would have to order another rebuilt Samsung Galaxy J5 cellphone. He said my broke cellphone might lose my data by the time he got a replacement cellphone; and that he couldn’t guarantee he would be able to restore my data to the replacement Samsung Galaxy J5 cellphone. I purchased a new model cellphone. I felt very uncomfortable with Sam. I left the store.

August 16, 2025

Sam and Wyatt, salespersons, were attending the store.

I went back to the store. I told Sam I came back to get my old Samsung Galaxy J5 cellphone, SIM card, and protective cover. The old Samsung Galaxy J5 cellphone, SIM card, and protective cover were fully paid for and belonged to myself. Sam said he sent these items away. Sam did not offer to get these items back for me as I requested.

Sam and Wyatt would not give me their business cards. I took Wyatt’s business card from the business card holder near Wyatt. Wyatt tried to grab his card...

I am extremely unimpressed with the quality of customer service at this location. Back in October I stopped into the store to see about upgrading my phone and was pleasantly surprised to learn about a Free iPhone promotion that Verizon had going. Basically I would be given a monthly credit on my bill up to $680 when I upgraded to a new device. When I went to pickup the new phone a month later (it was on back order) and I paid the difference owed on my old phone it was discovered that the employee that had initially told me about the promotion and ordered the phone should have handled the sale differently, thus messing up the "Free iPhone" promotion and I am paying monthly for the new phone. Now it is MARCH and I am still trying to get this handled on my account. Every time I call or stop into the store I am told that they are "working on forms" to make it right. I work in a customer service based industry also and I know that mistakes can happen- but this was the fault of an employee (who happens to no longer work there) at this store and I should NOT pay for that mistake. I asked for a phone call back from a manager two weeks ago and, shockingly, still have not gotten a response. Definitely not impressed.....I have been more than understanding and reasonable up until this point. FIVE months...