Salvage & Co Indy — Local services in Indianapolis

Editing AGAIN to say that I finally got my order but it is missing almost everything included in the listing photos from the Salvage and Co website. We purchased a $220 inflatable water slide with accessories, and in the listing photo it states blower is included. There was no blower, no hosing to operate the water features (which were also supposed to be included per the listing photos), none of the balls or darts that were listed as well.

I opened this today with my kids who literally cannot even use it, can’t blow it up and even if we did… no hoses for the water to turn it into a water slide.

I wish now I would’ve spent the extra $80 and bought this new from the Wayfair website where it’s originally from, but I trusted the good reviews of Salvage and Co and this was just a bad experience from start to finish. I live 1 hour away and have already made two trips here - making a third to return or pick up accessories would make three trips and six total hours of driving. Not worth it to save a few extra bucks and support local companies. This is why people would just rather shop on Amazon. Also irritating knowing I won’t get a response for any of this until Tuesday at the earliest. Amazon would respond immediately and issue refund or credit my account.

I’m out $220 for a worthless useless tarp and have two disappointed kids who have looked forward to this all week.

editing to add that AFTER we came and tried to pick up, they responded via Facebook to let me know that I could not pickup without an email saying it was ready.

Purchased a $200+ item on Sunday morning. Never received confirmation email or any email for that matter.

Sent Facebook message this morning asking if they were open for pickup, they responded “yes.” I sent another Facebook message saying I had not received any email correspondence after placing my order, and wanted to know if I could come pick up as I have the lift help today. No response. Sent an email to their email address asking the same. No response.

Decided to try to go pick it up, drove almost 55 minutes away to be told “no sorry, it won’t be ready for a while”

I explained that I was concerned that I haven’t gotten any email confirmations or pickup time updates since placing the order. The kid at the door didn’t really seem like he knew. He just kept saying whoever does the fulfillment was busy because it’s their anniversary. He could only tell us “probably Thursday but honestly not sure.”

I don’t mind pickup being delayed - but there was no information given. No email confirming purchase, no estimated pickup time.. nothing. It’s a bit of an uneasy feeling spending that much money to not be able to reach any one for an update or information.

Communication...

*Update. Unfortunately, instead of addressing my concerns they have continued emailing me and in the response below, blaming me for their truly terrible customer service. They even emailed to guilt me for writing this review. They have emailed multiple negative interactions with me today. Instead of trying to work with the customer, and de-escalate, they have consistently chosen to escalate. For this reason, I feel like my review needs more explanation. I originally bought the items and tried to pick them up in my car. They wouldn't fit so I told their worker that I had a problem with my truck and it might take me a few weeks to get the items. He said that was ok. I also emailed them to let them know and they did not respond. I normally pick things up right away, but life happens. They cancelled the order and charged me a 20% restocking fee. They also only gave me a gift card for the difference. I don't even think they do this unless you say something. I have purchased from them many times for many years. I have even bought some lemons (example: a vanity light with a globe missing) from them on occasion with very little complaint. Why any business would lose a customer who has spent thousands of dollars over a restocking fee is beyond me. They could have answered my email, notified me before cancelling, worked with me and treated me respectfully today when I contacted them. Maybe they could have re-placed the order and gave me a few more days. That is what a customer-focused businesses would do and they did none of those things. Sometimes they are short-staffed and it will take weeks to fill orders, but you better be ready to go pick up your stuff in 4 days. That is their policy. Also, they are closed Sunday and Monday and only open 10-5 Wednesday through Saturday. If you work a normal weekday schedule, be ready to take some time off or to ring their bell and wait on Saturday. Here's the thing. You might get a good deal and you might not, but you will have to really manage your expectations on customer service when you shop here. They say below they want to keep me as a customer but they have shown me that they do not really care about that at all. I thought maybe a teenage worker was emailing me but in his last email, he said he was part owner. Yikes. Original post: Buyer beware. They used to be customer service oriented, but they are not anymore. I've bought from them many times through the years but they told me in an email that they really don't care how much money I've spent there, their lousy policies are their lousy policies. Read all the recent 1-star reviews. As others have said, it's risky to...

Update: I went back today to get the shelves. At first they could not find the shelves and clips but the did eventually locate them. I was able to speak to a very professional manager there and they refunded a portion of the cabinet. I am very appreciative of the effort to make this right. Thank you Salvage and Co.

I'm writing to tell my current experience going on right now. I will gladly change my review if Salvage and Co. makes this right - so far they are not. On Saturday I bought a $700+ item online from them. My daughter also bought some items on a separate order. I went that day to pick it up as you have 2 business days to pick it up. We live an hour away. When we arrived, we waited in line for our turn and when we got up there to retrieve the item, I asked the attendant if everything was loaded up. The attendant yelled over to the loaders "Hey did you get the shelves loaded?" (the shelves were part of the item I purchased) They answered back that the shelves along with the other items we got were all loaded up. So, we traveled back the hour drive home. About 20 minutes after we left, they called my daughter (not me even though my number was clearly on the order) and said the shelves were not loaded. They did send an email too, but I don't check them when I'm driving of course. When I saw the email I responded Saturday (after I was all the way home). So, it's now Tuesday and they responded saying they would lay them aside until I can make it back in. I'm frustrated - no offer to pay for my gas, compensate me at all....and they don't take returns. Their actions will tell me if they value my business and want any...