O'Reilly Auto Parts — Local services in Indio

Another crummy experience here. I’m writing to share what a hassle it was to return an automotive battery. If I hadn’t been a “Karen” I still be unhappy. Couldn’t start car, called AAA. They arrived and couldn’t jump. Towed to Midas. Midas called, said equipment says replace battery, they did. Took old battery back to O’Rielly. Guy behind counter said still under warranty, I’ll charge it up, Came back next day, Thomas retrieved battery said won’t take a charge we’ll get you a replacement, I said didn’t want replacement, just credit my card, he said no can do, store credit only. I said not except-able! Went back and forth for a bit. He said store policy was to issue store credit or replace product. I said didn’t want another battery because one i returned failed within warranty. I got angrier and turned to line and said, this store not standing behind product. He left counter after saying needed to make a call, Clerk came back and credited my card. In the meantime another customer came in and had a return, no questions asked, received a 48.00 credit back to his card without issue. Not told store credit policy or exchange. Another note of concern. Everyone one behind counter speaks two fluent languages. These employees when speaking to each other or when they go into back room speak the other language. I said I don’t like it, Thomas said don’t make this racist, I said I’m not I’m telling you I don’t like it because how do I know if you’re not talking about me? Who’ ever iis the regional is for this area should make it a policy that everyone speaks English when on the f sales floor so customers don’t that don’t speak Spanish don’t feel as if you’re talking about them. Lost...

I stopped here to get windshield wipers for a 2007 Porsche Boxster and get them installed. Eric, who was working behind the counter, looked up the part and got them for me. I then ask if he’d install them since they advertised free installation on most models. Eric walked out with me and looked at the ones that were on the car. Said no, he couldn’t do these and pointed out a round grommet like pin that prevented him from removing the old wipers. And I’d have to take the car to a Porsche dealership. This pin looked like all it was doing was holding the wiper together and had nothing to do with removing the wiper. He went back inside. I googled how to change a Porsche wiper, watched a YouTube video and 30 seconds had the both removed. I took them back in and showed Eric that to remove the wiper had a simple mechanism that I squeezed and it came off. I asked him for help to install the two new ones. He said well I knew how to do it so I could put them on. I’m 72 yo and have undergone PT for my shoulder. It’s difficult for me to reach over the fenders and lean over the hood then try to install the wipers. I said so you can’t help me with the free install? He hemmed and hawed a few more seconds and then must have seen the look on my face. Then says I guess I can help, all of a sudden trying to be helpful. I told him no, thanked him and left. Got home, opened the packaging. Took out the instructions and had them both installed in less than 2 minutes. Zero stars for Eric. Lousy customer service, no initiative, lacks product knowledge and...

I visited the O’Reilly Auto Parts in Indio for the first time and had one of the worst customer service experiences ever, thanks to their employees: Abram and another young employee. I walked in needing help, and instead of assisting me, Abram completely ignored me. He acted like I wasn’t even there and left me wandering around the store.

To make matters worse, he started speaking in English with another employee, assuming I didn’t understand the language — which is both insulting and unprofessional. I started talking in English to the other employee and he also just ignored me. I don’t know if it was laziness, arrogance, or just plain rudeness, but it was clear that both had no intention of helping me.

I left extremely disappointed and will never return to this location. If this is how they treat first-time customers, I can only imagine how they treat everyone else. Do better, O’Reilly.

If I could give zero stars, I would. My experience at the O’Reilly Auto Parts in Indio was beyond disappointing — it was downright insulting. I came in as a first-time customer looking for help, and instead of being greeted with basic courtesy, I was met with complete disregard by Abram and another that I wasn’t able to catch his name.

This type of behavior is unacceptable in any business, let alone a store that claims to care about customer service. Abram clearly doesn’t belong in a customer-facing job. If this is the kind of treatment O’Reilly condones, then I’ll gladly take my business elsewhere — and I’ll be warning everyone I know to...