HCTC — Local services in Ingram

Changing my review to update some improvement in the service. I'm no longer experiencing local call issues, international calls are better too, but I do occasionally experience trouble getting through. The internet still goes through phases of being atrocious, especially considering how expensive this service is. I'm still not impressed. When I moved out here in 2015, I was told they had fiber optic. Still waiting.

On the plus side the staff are amazingly helpful and courteous. That is appreciated. If you call in, you get great service, and they're also very responsive on Facebook. That only gets them an extra two stars.

However, if I had another option, I would still move to a different provider. I had better service, options, and pricing when I was with Time Warner Cable (and I only had phone and internet with TWC - so it's not the TV that makes a difference.) I had a 50MB line with unlimited calling with TWC for only $50 per month, and could call internationally for a penny a minute.

If things change, for better or worse, I'll be sure to...

Updated review: I initially took off a star for buying an unnecessary piece of equipment but HCTC credited us a month of service which was more expensive than the equipment we purchased so I added a star. Really couldn't ask for much more. We have their fiber internet and for the first year the service was not the best. They worked with us to optimize our wireless router placement and even sent us a Comtrend Powerline adapter that solved ALL issues and made it possible to get a strong Wifi signal throughout our home and backyard. Austin Hardy, the person we spoke to actually came to our house and set up everything. The only reason I deducted a star was because another person in their technical support division suggested a piece of equipment to help fix our problem and it turned out to not be compatible with HCTC's techinical support services. For everyone who has a problem with their signal strength invest in a Comtrend powerline adapter, you won't be...

our neighborhood recently had fiber brought out here (in the hills) and i couldn't be happier with the faster internet and the lower price. the technicians installed our main house, added an extender for my home office and reprogrammed the guesthouse to receive the new service. Super professional, friendly, and made very sure everything worked before they left. we also just recently had a tree limb land on our phone/fiber line from the last storm and they were there in a few hours with a bucket truck to cut it down and the other dead limbs around it. the actual tree is on the neighbors property but hangs over ours right where the phone line is. i couldn't be happier with HCTC. Also, when i called the office a few months ago, they were so polite and friendly and answered my questions and made sure we were taken care of. great customer service. great...