Walgreens — Local services in Inver Grove Heights

If I could I would give this pharmacy ZERO stars I would. I have been on the same prescription for 6 years and always pay the same amount. I went in with a new rebate to save more money. The First Lady in the drive-thru clearly didn't know what she was doing and asked another lady for help. I could clearly see the lady she asked was annoyed and explaining how to enter in the rebate. Long story short they said I had to call my insurance to delete the old rebate before using the new one. 10 min later I walk into the pharmacy a different lady helped me and I said I was told you need to delete the old rebate and enter the new one. She ends up deleting my ENTIRE prescription and rebate so a third lady has to help and get it re-entered. I've now been at Walgreens for 1 hour and 15 min. The third lady tries to re enter it and says it's going to be a while and they will call me. An hour later I hear nothing so I call back frustrated and asked about my prescription. The pharmacy manager answered and said we couldn't get a hold of the rebate company and I would have to wait until Monday. I said can I have it for my old rebate rate for $50? He said no it will be $75 since they can't get my original rebate to work which was their fault for completely Deleting it. I said no one called me back to at least tell me that. He clearly could care less about customer service because as we got into a heated convo he said you need to watch your language and hung up on me. I went to the 24 hour Walgreens in west St. Paul and with a lot of phone calls they were able to reverse what the Cahill Walgreens messed up and best yet they got my new rebate to work so I was able to save money! Cahill Walgreens employees don't know what they are doing, don't care about customers and I will never go there even tho it's 2 min from my house. I'd rather drive 15 to west St. Paul where they care and actually know how to...

I understand that Walgreens brand surgical masks are low/out of stock everywhere. I have been trying different stores to see if I luck out. Prior to attempting a pick-up order at this store, I had tried at two different St. Paul stores. Neither one was able to fulfill that item - one of them even CALLED me to let me know they could substitute it, but I had checked not to do that. Great customer service!! THIS store, though. Had me sitting in the drive-through while they searched for the order, took several minutes before they realized they could not find it. They said they would have to grab a new item, so I should drive around to curbside. Bad feeling about this; sure enough, when someone brings out my item I check the bag and it is not the correct item (they ARE Walgreens surgical masks, but they are size small). I said it was the wrong item and refused it. The clerk they sent out did not seem to know at all what to do about that so bad feeling persisted and sure enough - the item in my account is marked as picked up and was charged. I'm not marking low stars because they couldn't fulfill the order - this item is clearly scarce and I'm just trying to get it before I run out so I don't have to psych myself up to try a new brand! But I am marking low stars because of the ineptitude of service. It seems now that refunding this is going to be very difficult - waiting on a manager call-back. Order should have been cancelled from the get-go, never marked as ready to pick-up (given the stock issues everywhere I am VERY doubtful they ever actually had the item ready to go); or possibly I should have been told to wait at the store or immediately called back as I now have to return in order to take care of this, but my impression is definitely that the clerk didn't know what to do...

Every month I have problems with this pharmacy. Their system continues to default my prescription to the generic even though my insurance only covers the brand. They keep telling me they will put a note on my chart but the past 5 months this has happened. The medication ‘out of stock’ notification is sent to me and I call to check in and they say they are out of the generic and I retell them I need the actual brand and then they tell me they are out of stock with no estimate on this one as well.

For other medications, several other issues occur as well including that they take days to send refills requests, keep refilling prescriptions I’ve asked them to take off, and have errors in submitting app requests requiring me to call which I am often on hold for over 20min.

It’s one thing that they can’t control manufactures but that they continue to refill it incorrectly but tell me they are waiting for what I actually requested. And then I call to make sure and it’s always wrong and they would have never noticed they needed a correction.

The staff ongoing make me feel like a burden for calling to correct things and get mad when I ask how I can ensure they pay attention to the notes they keep telling me that they put in my chart. I hate getting upset at people but medications are necessary for daily living yet I’m inconveniencing them when I try to figure out what I need to do to get these meds.

I know they are very overworked and have to manage upset customers so I try to give them grace. But when the same problems happen at least once a month despite them telling me they’ve made a note so it won’t happen again, I don’t know how anyone...