Westco Home Furnishings — Local services in Iola

I worked with Kris and it was by far the worst experience I have ever had while purchasing furniture. She lied to me about when it could be delivered so I had no furniture for 2 days. I went in 3 weeks before I wanted it delivered to allow time for them to get the items in. I understand buying furniture can take some time. She lied about how much the price would be on a special order recliner because she was unable to do the special order. I waited for 2 days before my order could be made because she needed help. This was after I had came in a week earlier and was told by Kris to special order the recliner I wanted it would cost $1200. Come to find out the price to special order the recliner in the color I wanted would be $849. I could have had my special order item going a week sooner. At one point she told me she was to old to learn anything new. She said she had been there for quite a few years. If you have been working at a place for so long you would think you could do a special order item. She never even apologized or tried to make things right. All she said to me was I'm sorry that's how you feel. Cory apologized for Kris and all my headache with my purchase. One of my items was delivered yesterday and the delivery guys Mason and Kyle were both very nice they even apologized for the problems I had with Kris during my purchase. I never asked for any discounts for the headache she caused. All I wanted was for her to understand what she had done. I still don't think she understood why I was so unhappy. I felt like I was just a sale to her. She completely disregarded that I was very unhappy with how things were going with my purchase. I ended up not purchasing the coffee table and end tables that I wanted because everything else was such a headache. I went to Wichita and purchased those. I will never deal with Kris again if I decide to even make any future purchases...

Diane was absolutely awesome and has the best customer service ever! She is a valuable asset to the company!!! Thank you so much for your amazing and patient help!

It is a week later, and we love our new reclining sofa. Thanks for helping us make the best choice for us! If you are looking for great prices, quality furniture and name brand furniture(names you can trust), and fantastic customer service then Iola Westco is definitely where you want to go for furniture. Also, delivery was right on time and the guys did an amazing...

The Labor Day Sale price on a new refrigerator was worth waiting for. Home delivery service provided by the Chanute Westco delivery department for the Iola Store was less than satisfactory and resulted in the Iola store ordering another refrigerator for the damaged during delivery refrigerator. The Iola store went out of its way to make it right. They ordered another refrigerator and delivered it themselves. The service of the Iola store...