Paws With Inn — Local services in Ipswich

We really wanted to like this place due to the proximity to our new home. However, after two "trial" sessions and an overnight stay we will be taking our business elsewhere for the health & safety of our dog. We have a 3 year old, 120lb GSMD - she's command trained and a CGC (Canine Good Citizen - the gold standard for AKC behavioral training). The staff at Paws With Inn kept her on the top crate of a 2 crate stack and expected her to get up and down from the crate with only their support - no stairs/ramps. We only found this out because they had to tell us she fell. When we expressed concern the staff's response was "well she isn't bleeding". As many large breed parents know, hip and joint health is a MAJOR concern at all times. The "professionals" at Paws With Inn didn't seem to share the same concern for our dogs health and longevity.

We had encountered many staff members and found all of them to be unprofessional. The main coordinator for boarding (Ian) described her as "feisty" when it came to giving her medicine and the woman who groomed her seemed to be extremely overwhelmed by her size. Perhaps you shouldn't be in the boarding/daycare/grooming business if you do not know how to care for large dogs and are easily...

The staff was rude, I made specific requests, which they totally ignored! My dog had just recovered from heartworm and needed to be kept relatively quiet, he did not get along with other dogs, so I made it clear that I didn't want him in with any dogs for the safety of both of them. It had been tried a few times and the results were failures. He's a shelter dog from GA, very sweet, but needs training. They not only put him in with other dogs, unsupervised for the most part, he came home exhausted, with a red infected eye and multiple scratches on his face and body. When I brought him in, he had a nice collar on with all of his tags. When they brought him out, he had some cheap, thin collar on. They told me that he didn't have a collar on when he came in & I repeated that he did & asked them to go look for it, which they couldn't be bothered to do. When I got him home, I continued to email them about the collar & they finally admitted that they had it, but the buckle/fastener had been crushed by another dog's teeth that he was "playing" with. I brought in a large bag of food, treats, biscuits for him ($50.00 worth) and they "forgot" to give them back, even after I asked. A...

It took me awhile to write this. Because my dog has been going there since I got him. And y'all were great! What happened to the communication? My dog went last month for an appointment for grooming. Now I know prices have gone up with everything! BUT here is where I think Paws with Inn went wrong. There was no communication that Michelle left there old groomer. That there prices would be going up. Now, Michelle (amazing by the way) left full details of every dog she groomed. Because when I told the new groomer my dogs named she knew exactly what I wanted for him. She was very nice! So does the groomer tells us the price change or Paws with Inn!? Something should of been said! Why not say, we have a new groomer, and our prices have change. Don't blind side us when we go to cash out. Am a supervisor and that's horrible customer service. When the guy told me the total I was like excuse me!? Are you serious! Then the groomer comes out and says Michelle says you book ahead. I said yes I do. But am all set, due to the lack of communication here. Shouldn't be blind sided when paying. So I'll just be taking him to the lady who charged me the same price when Michelle...