Crunch Fitness & Empire Barbell — Local services in Irmo

The Dempseys (the owners) do not appear to care for their clients or their facility. There are no negative stars, it would have been given. I have tried to sit back and just wait to see if things would turn out for the better, but they have not. In other responses on here, they say they give updates. Where on your Facebook page have you given an update on anything? Moldy bathroom facilities, is there a cleaning crew? Don't see the nice gentlemen that used to clean (taller guy). You can see a noticeable decline in gym goers later in the day (not sure about mornings/weekends). Multiple trainers have voiced their displeasure with awkward pay deductions and not addressing their needs as well. Some of the trainers seem very pleasant, some are very whiny (not motivating to hear). The different stories that have been given about why the hot water heater really shows that the owners do not take ownership, but would be more inclined to drop an excuse and pass the buck. A computer card to fix a hot water heater has been on its way since before summer and still nothing. Failing to give rights to the gas line. There's an issue with the hot water heater unit and/or line. They're spending more money to tear things down and not post a sign with whats happening. Their GM or Manager seems does not take time to update anyone either. The head of this beast just doesn't care and is terrible at communication. A company thrives because of their personnel and leadership, which this company is not thriving, have seen plenty of faces gone now. The paper towel dispensers do not function (when there is paper towel). The urinals are moldy and are not sanitized (doesn't take much to drop a clorox bleach pill in, well I guess if anyone there cared they would). I can go on and on, and I'm sure this message has been more effort than what's been given to this once nice gym. Orange Theory, Crunch, Muv, Dynamic, and all other gyms do thank you though. I would be surprised to see if this place remains open in a year. Glad I'm out soon and I will not trip and fall on the broken tiles or barbells or the numerous...

UNSAFE ENVIRONMENT When my husband and I first moved to Columbia, we signed up through crunch fitness, and then they went under contract with Empire barbell. with last-minute notice to all of the members. We thought we would just go with the flow and see what the gym would be like and give it a few months to see and we were sadly mistaken to do so. DISGUSTING- equipment is poorly wiped down, never maintained, the floor is very clearly neglected on all accounts. With staff never taking initiative. GHETTO- The equipment is scattered about in random places all over. Holes in the floors. And for the longest time Olympic pads that weren’t bolted together, but were used by many throughout the day. UNSAFE- on multiple occasions, I have seen women be approached by many men when they very clearly did not want to receive any conversation or compliment. I have on many accounts as well when working out without my husband been approached by the same creepy man and followed to my car as well as I had one approach me in a very close proximity when all I wanted to do was workout. When we wanted to receive information on the transfer of accounts as well as canceling or their policies, any staff member that we would speak to had zero information to give willingly gave up that they did not receive proper training or know what they were talking about. They also gave us multiple phone numbers to use to get in contact with third-party billing and each one said it wasn’t a phone in service so then I wanted to speak to the owner or Manager and the same thing I was received with a stonewall and zero phone number to discuss anything. If you’re a women or anyone who values their time and money I wouldn’t even give this...

I've seen this gym thru multiple different names and ownership changes. The current owner has done absolutely nothing to maintain or even improve the gym since he took over. The vinyl on the machines is worn and in some cases it makes the machine uncomfortable to use. There are cable machines that the cables are broken making them unable to be used. There was no air conditioning all summer last summer and no heat most of the winter. The plumbing in the bathrooms has major issues. Someone told me a urinal in the men's room hasn't worked in months. There are never paper towels. The sauna has been out of service for months, maybe years. I can't even remember when it last worked. Other reviews said the classes and personal trainers are great. There are only 2 trainers and all classes have been canceled. The place is filthy and run down and nothing is being done to address it. When concerns are brought to the owner, he shrugs it off. He knows he's lost a lot of members and his attitude is "what's one more." He increased prices in order to use the money to fix the gym up but absolutely nothing has improved. Why support a small business owner who doesn't even care about his business? As a woman, I would rather workout someplace that is clean and has a good atmosphere. There is a brand new Planet Fitness a couple miles away. Go there. Don't...