Culver Auto Spa — Local services in Irvine

I would have given this place zero stars. I have never been to a place that is so disrespectful and unworthy of business. First of all, the staff is beyond rude. When I told the guy who took my car that I just wanted a basic wash, he literally rolled his eyes at me. After I paid I decided to go across the street to get some starbucks because it looked like there were a lot of people waiting in front of me. When I got back, they were barely finishing drying my car so I asked the guy if they were done and he said yes so I asked if I could have my keys. He very angrily yelled at me "I need your reciept!". It was an honest mistake on my part, I never get my car done at places like this. So I pulled out mine and my boyfriends reciepts (he was getting his car done too) and before I could give him just mine he snatched both out of my hands and walked away. I called after him to tell him he took both but he just ignored me. What happened next took this awful service to the next level. I went back to my apartment, which is a one minute drive away, expecting my boyfriend to be right behind me. He did not show up for 20 minutes. The workers parked cars all around him to block his car in and ignored him when he asked them if they could move one so he could get out. He then resorted to asking one of the car owners if he could move his car to get out and the guy literally told him to f* off. So my boyfriend then found the manager and asked him to help out with the situation to which the manager simply replied "you shouldn't have made us wait for you" even though they were not even done with his car by the time we got back from across the street! And might I add that even if they did have to wait for us, they have separate parking spots for customers they are waiting on. Basically, everyone working there is rude beyond belief (except for the cashier). And it is also true that the actual cleaning service they provide is extremely basic and not worthy of the cost. They don't even vacuum! You'd probably be happier just going to a gas station automatic car wash for the same cleaning service for less than half the price and you won't have to deal with being...

As I drove away from Culver Auto Spa, I couldn't help but feel an overwhelming sense of disappointment. I got the Basic Car Wash for $16.99. I didn't expect a a perfect job, but I did expect my car vacuumed (which it was not - all they did was take out the car mats and shake the dirt off of them). I also expected the windows to be free of dirt and bugs (they were not - I had several bugs still stuck on the windshield after they were finished). The rear windshield was not even touched (I'll have to clean that myself). They did a good wax on my car though. Overall, disappointed. I've received far superior washes for far less (Irvine Auto Wash did a fantastic job on my car - a detailed hand wash for $7). There's a reason that Culver Auto Spa has a measly 2 star rating - they aren't very good at whay they do: washing cars. They have a great location, and that's what gets them business. If you have the time though (or if you care about getting a good job done on your vehicle), avoid this place and go...

I'd call this carwash "a trap for the naive". It's not awful in the sense that you get exactly what you are told you will get if you ask, but, well, I used to work at a carwash. To get the level of ordinary cleanliness we would provide chasing a $5 tip you have to pay $150. And, seeing how you have to hang around for about half an hour waiting to get your washed, you're not even saving time. The only scenario I could see this place making sense is one in which you earn $300 an hour but still want to do your own shopping at Wholesome Choice in particular.

My recommendation: go to a DIY place. It will take you less time, and, even if you don't buy the clothes to properly clean the inside, you'll get a better outcome.

Final gripes:

1. Unlike a restaurant, you can't add the tip to your bill, so unless you have cash on hand or want to stiff the workers you have to pay cashback fees.
2. even after the carwash discount, the gas price is still, like, 60th...