Clay Cooley Chevrolet Irving — Local services in Irving

I had an extremely disappointing experience at Clay Cooley Chevrolet in Irving, Texas, and I feel compelled to share it so others can be aware.

I had been searching for a vehicle for my sister for months and finally found one on their online page on a Thursday. We went to the dealership that same day, only to be told by the sales representative that the vehicle had already been sold. Instead of being upfront about the situation, the salesperson attempted to push other vehicles at a higher price range. We decided to leave and check out a similar vehicle at another dealership.

Here’s where things got suspicious: Shortly after leaving, I received a text from the dealership asking if I was still interested in the same vehicle we were told had been sold. I responded that we had just been there and were informed the car was no longer available. The next day, a sales representative, Mr. Brandon Tippett, confirmed that the vehicle was actually still at the dealership and even sent pictures of the interior and exterior.

We returned to the dealership after work to see the car, and it was immediately clear why they had been deceptive:

The vehicle had multiple scratches, and the interior smelled like urine. Mr. Tippett claimed, "We just got the vehicle, and it hasn't been serviced yet." (Strange, considering it was already listed online.) During the test drive, the car vibrated at speeds over 40 mph, which Mr. Tippett dismissed as a "fixable issue." Despite these red flags, we moved forward to discuss financing. We told him we would finance through USAA, but Mr. Tippett insisted on running her credit because they claimed they could match or beat USAA’s interest rate due to their partnerships with multiple banks.

What followed was pure deception and pressure tactics:

They presented monthly payment amounts without specifying the interest rate. When I questioned how they calculated these numbers without an interest rate, Mr. Tippett and another manager brushed it off as the "worst case scenario." After further pushing for transparency, they finally admitted they could only offer an 8–9% interest rate—far worse than USAA’s. Mr. Tippett then questioned our loan application process with USAA (which he already knew). Throughout the process, we were repeatedly pressured to sign paperwork without knowing the final vehicle price, including added taxes and fees. I firmly stated that I would not sign any documents without clear, transparent numbers. This did not sit well with management. When I asked for the final price of the vehicle, the manager said he could not provide that information unless we signed paperwork first—which is completely unacceptable.

The final straw: As we were completing the USAA loan application, another manager entered the office, asked if we had signed the documents, and, upon learning we hadn't, took the documents and left with Mr. Tippett. When Mr. Tippett returned, he told us, "Given the tension and your resistance to signing, it's best that we part ways."

Ironically, at that exact moment, we had just been approved for the USAA loan—but when we told them, they suddenly came up with excuses about why the deal wouldn’t go through, claiming we were "unsatisfied with the purchase" and that the deal had a timeframe (which was never mentioned before).

Final Thoughts:

The dealership lied about the availability of the car. They engaged in dishonest financing tactics and pressured us to sign paperwork without providing full details. They attempted to manipulate interest rates for their own commission. When confronted about their lack of transparency, they refused to move forward with the deal despite our loan approval. This was one of the worst car-buying experiences I’ve ever had. From the state of the car to the unprofessionalism of the staff, I strongly do not recommend Clay Cooley Chevrolet to anyone looking for an honest and straightforward car-buying process.

PLEASE SEE UPDATE IN ATTACHED...

If zero stars could have been given they would have been.

This story is on behalf of my brother Antrone Davis purchased a 2024 Trailblazer AWD on November 21, 2024 from Brandon Tippett in sales. 5 days later the vehicle had operational issues. On November 26, 2024, I revisited the dealership and articulated the problems I was experiencing to Brandon, who subsequently directed me to the service department where I spoke with O’Bryant in the service department. Upon placing the vehicle in reverse, I observed that it unexpectedly moved forward. After turning off the engine and restarting it, I attempted again, but as soon as I released the brake, the SUV moved forward once more. Furthermore, when the SUV was shifted into neutral, it functioned as if it were in the park position. I returned to Brandon, who also witnessed the same malfunction. He promptly contacted a service technician to inspect the vehicle.

The technician corroborated the problem and subsequently summoned the service department manager. After a wait of approximately 30 to 40 minutes, the manager managed to relocate the SUV back to the service area. The service department informed me that they would need to address the issues with my vehicle. I was provided with a loaner SUV, which came with specific stipulations, including a daily mileage limit of 150 miles (with unused miles eligible for carryover), a prohibition on pets, and restrictions on out-of-state travel. Since my SUV has been in the service department since November 26, 2024, I have consistently called, left voicemails for the service department, and reached out to the Brandon who facilitated my purchase.

The sole explanation I have received is that they are "still awaiting some parts to be delivered." This situation is particularly frustrating, as I have children residing out of state, and I have been unable to visit them because of the restrictions imposed on the loaner SUV. As a result, I have missed both Thanksgiving and Christmas with my children due to the ongoing issues with my SUV. I would also like to add that I inquired with Brandon about alternate options of getting another vehicle while as per their website they offer a 7 day or 250 miles return guarantee, admittedly when I brought the vehicle back It was over the mileage registering at 319 miles, however that is not a full 7 days. Brandon also advised me that I would lose incentives and rebates with changing to another vehicle. Correct me if I am wrong what incentives and rebates would there be on a 2024 vehicle when the 2025 vehicles are incoming at this time?

My opinion is that Brandon is more concerned about losing/paying back the commission from that sale because if the vehicle is returned that nullifies his commission, if this is the case that is indeed a poor business practice as we all know that negative reviews in the digital world can ultimately make or break businesses bottom line.

As of today's date August 20, 2025 I am still in loaner vehicles which I am limited to only driving 150 miles per day. I am making monthly payments on a car I have not had since it broke down, and I am also paying insurance with an endorsement for non owned cars to protect the loaners while my vehicle is fixed.

With all that has occurred and all of the inconveniences during this time, the most suitable solution is to provide a 2025 model vehicle of equal value of the Trailblazer the malfunction with the gearbox and transmission must have occurred on the assembly line as I only had the vehicle for less than a week and the...

On July 7th, I visited this dealership in attempt to purchase a new car. I was sold a defective new car that was experiencing signal issues, radio glitching and a black screen 2 days after purchased. I was then told to visit Classic Chevrolet because this dealership was not giving loaners for only “radio issues”. Before visiting Classic Chevrolet, I attempted to get a car replacement but that was denied as well since the car was already at 300 miles (it should be noted that car was at 300 miles after multiple trips to that dealership on first week of purchase). I spent the next 3 weeks driving back and forth from Classic Chevrolet because the car had a more complicated issue. They started with a reprogramming, then radio placement and lastly radio internal system. During this whole time I attempted to speak to sales managers, and GM in several occasions, and call was never returned despite voicemails left. This dealership also scammed me with contract and total numbers. I pointed this out to Sales Manager Lovo 3 days after purchased, and he solved the issue by giving me a check that did not include interest. During contract signing, I was rushed through the process by Mr. Vargas and was even told by him that I was going to receive their “Family Guarantee” coverage for free, but turns out it wasn’t and it added $2,000 to my final number. During this time I spoke to salesman Brandon, Sales Manager Lovo and General Sales Manager Charles Curry. In several attempts I tried to cancel my contract after Ally Financial stated that the dealership had until August 10th to resolve the situation or to cancel my contract. This has to be the most unprofessional, and neglectful dealership. On August 4th, I was called by another salesman who was trying to help me by receiving a better deal on this purchase and redoing my contract, and once I got there, he was trying to sell me a new car. He told me that my credit was not going to be checked again, and it was. I confronted him about this, and he simply told me to call corporate to get it removed (it should be noted that this salesman called my mother first to ask for my number. I’m not sure how he found her contact information if I’m the car owner and loan borrower, not her). I was very upset at this, and mentioned it to Sales Manager Lovo, and he did not take any action at such behavior. I guess there’s no ethics and integrity at this dealership. Car seems to be fine now, but if the issues continue, my lawyer is currently on standby to escalate this matter to a legal battle. A complaint will also be submitted to Texas Department of Motor Vehicles. There’s more to this experience that made it worse, but Google won’t let me add the rest.

Do not be fooled. Take videos, screenshots, and record all information during your visit to this place. You best believe friends and family will not be recommended to this dealership.

IF YOU VISIT, PLEASE BE CAUTIOUS, AND I HIGHLY DONT RECOMMEND THIS...