Health Village Imaging — Local services in Jackson Township

(Used my spam Google account, please remove if not allowed) I’ve visited the Jackson location for several MRIs over the last few years and have generally had pleasant experiences. Scheduling has been straightforward, the testing is comfortable enough all considered. I’ve had some long waits at times but it’s a busy facility and it is what it is. I intend to continue getting my testing done here moving forward.

• I’m mostly writing today because of my experience with the music they played for comfort during testing: it was incredibly loud. I know the goal is to distract from/mask the noises of the MRI, and it’s partially on me since I didn’t squeeze the ball to ask them to adjust (they were right down to business, and I felt a bit awkward asking and thought it wouldn’t matter too much), but it should never have started that loud to begin with. I left with ears ringing and aching and they still are hours later, like I’d been at a concert without hearing protection, and was too disoriented at the end from the noise to say something then, either. The discomfort even contributed to claustrophobia in the MRI I’ve never had before. I know it can get quieter as I’ve never had this problem here in the past. I’d just like to encourage staff to double check your volumes and with patients, and to encourage patients not to be afraid to use the communication tools available to you in the...

I chose this place because of the many great reviews, but unfortunately, my experience didn’t live up to them.

I’m very disappointed with my recent visit as a new patient. Scheduling was a hassle. I called three times & got different information each time. No reminder call or notification, so I had to call the day of to confirm my appointment was still that day & that nothing else was needed.

When I arrived, I had no idea which entrance or floor to go to. As a new patient, this information should have been communicated when I scheduled my appointment.

The tech I saw was unfriendly & gave very little explanation about what was happening. At one point she said “be right back” & left me laying on the table in a dark room for about ten minutes with no communication as to where she went. When she finally returned, she was vague & offered no real information or reassurance, except “the doctor said come back in 6 months.” The doctor at no point came in to speak with me about the results or to give any information. When I asked the tech for more details, she didn’t say much except that they would send results to my doctor’s office, leaving me feeling that they were unsure or not confident in their findings.

I left feeling frustrated, upset, & more unsure than when I arrived. The whole experience felt disorganized &...

Very disappointed with my experience today, which is unfortunate since I've been there previously. The only positive was the concern and courtesy extended to me by Rachel who was the consummate professional. I had an 8:15 am procedure scheduled. I arrived at 8:00 am as instructed and checked in. At 8:25 I was told the doctor was running late and should arrive before 9am. HOWEVER, the technician that was reserved to assist the doctor had to go back to the hospital if the procedure didn't start by 9. At 8:55 am they took me into treatment room and said the doctor was expected shortly. The technician left to go back to hospital but I was told the doctor would prepare the slides. I waited in the treatment room until 9:20 am and the doctor never arrived! I requested my script back and I left. I won't be rescheduling my procedure. I've lost confidence in the facility. I've had prior experience with doctors who feel their time is more valuable than a patient's. I'll add this guy to the list! I would name him but have a feeling that would somehow end up creating an issue for myself. But if I see him named on any doctor rating sites I'll be happy to provide a no...