Optimum — Local services in Jackson Township

To keep cable charges manageable, we normally use only two boxes for Basic TV, and our normal bill was $78.93. Recently we were told that the boxes we were using were obsolete and would not be working soon. In that communication, we were instructed to return the older boxes for updated ones, and the bill would remain the same. So, we exchanged the boxes on June 10 and found that the updated boxes worked perfectly. That should have been the end of it. However, it became obvious from the July bill and two lengthy offshore support phone calls that we were charged for four boxes, presumably the two obsolete ones we returned, and the two newer ones. Furthermore, support claimed from their remote access of store inventory that we DID NOT return the two obsolete boxes on June 10. So, we paid another visit to the store, at which time we received a paper showing we turned in two boxes, but the receipt labeled ‘equipment transaction’ is dated August 6 and makes no reference to the June 10 exchange. Still, we were told that the account would soon be credited to reflect the actual usage of two boxes, but the August bill, now due and currently twice the normal, continues to show four boxes. How many stars would you give this? Optimum Jackson store manager,...

This is about optimums service in this area not the employees at this branch. Not sure what is better an American computer that doesn’t recognize my account number or after chatting for 30 minutes with a robot being sent off to some country representatives that can’t text English and don’t speak with you only responding every couple minutes. The service is okay when it’s up and running but if you encounter any issues then it can take you a while. Update: I added 2 more stars . I still don’t appreciate that there is no number to call for a specific branch and I had to switch my cell phone plan and double my monthly in order to get reliable data to minimize my losses of being unable to attend zoom meetings however after trying a couple times I was able to get thru to a live customer support member who was unable to help but he was able to schedule a service call which was free . It was a couple days later but the man who came down to my house was kind and helpful and resolved the issue. Update starts removed after realizing my monthly charge was charging me $25 more than i signed up for. What a reward for being an on time customer for 2 years. This is strike 2 . Am looking for another...

it was in the year of July 25 2019 or 2020 that I had switched from Optimum to Verizon because of a Chromebook promotion, and I told the Verizon technician that I was going to call Optimum to cancel my services with them. The Verizon technician suggested that I wait until he had installed everything before I called Optimum to cancel so I called the next day. To make a long story short, six month later after being with Verizon, Optimum sent me a bill which I only had one television, and the Optimum wire was in my bedroom. Verizon in my living room, the Optimum customer service FAILED to disconnect my services and now Optimum wants me to pay them credit for services I was no longer supposed to be receiving. IT's OPTIMUM CUSTOMER REPRESENTATIVE FAULT THAT HE DID NOT DO HIS JOB ACCORDINGLY AND I AM NOT RESPONSABLE FOR THE PAYMENT. Which as caused me bad credit with OPTIMUM. They do have poor customer services, but I do like OPTIMUM and where I am moving to Optimum is the main provider so I'm stuck with internet and tv services because of their own mistake. And they are still battling about money I do not owe, because I SWITCHED TO VERIZON FIOS ON THE ABOVE DATE. Figure it...