Room By Room - Jackson — Local services in Jackson

I purchased a bedroom set in 2021 along with a 5 year warranty to cover damages or problems. The bed I purchased was adjustable. I bought it during one of my pregnancies due to complications and I felt like I needed it.I used the features up until the arrival of new baby. Fast forward 4 years later the bed stops working. My husband told me to reach out to the people we bought it from and see if the could do repairs. The associate Ms. Chinika was an angel. She informed me that I still had a warranty and to contact them to file a claim for repairs. So I thanked her and did just that. After the insurance company denied my claim I called her back to inform her they denied it. She told the owner of the situation and he sent someone to check on my bed. It was a simple wiring issue. The cords had gotten jammed and damaged. After accessing the problem the owner offered to fix my bed as courtesy even after time had passed. I felt like a valued customer after dealing with this company. My money was well spent. I still love my bedroom set and I will definitely return to purchase more in the future....

Good price and friendly staff but delivery of furniture never arrived waited from 3-6 at 7 I called was told they were on the way just running behind at 8:30 am the next day still waiting. I lost money on the rooms I booked because I couldn't go out of town and come home to no furniture 😡 So the owner came in and made the delivery him and the other guy were very friendly and my kids loved ❤️😍 their new sets. I was missing thevscrews and they couldn't order due to the items being discontinued so 🤷 Ashleywon't help becauseit wasn't bought at one of their stores but they made it called store owner said nothing he can do. DON'T PAY FOR THE WARRANTY IT ONLY COVERS STAINS AND TEARS! So if your bed or table leg breaks no coverage mattress no coverage, wooden frames no coverage I wasted 300...

Store was supringly well stocked, quiet, and good selection of furnishings and accessories. I went in for chairs but happened upon a different pair that was tucked away in the back. The staff is very professional and helpful as they delivered seeing I was not able to unload by myself. Of interest, there is an incredibly old piano in the front back wall that has an enormous deep bass tone when pushing the correct pedal, and when beginning with A, B, and the C keys. It has an almost thunderous sound, however is not for sale. I hope to return when I am ready to make a decision on a few items I saw that interested me. I recommend this store. They also have a similar store to the South of this...