Krystal — Restaurant in Jackson

I really don't know where to start. Around 11:10PM 12/28/20 I waited in line over 30 minutes to receive 2 luke warm cheese krystals, 1 Nashville chik which just seems to be dipped in sauce from the day before, fries that had been fried or sitting until the inside of the fry was gone. I pull up to the window hoping for and explanation on the wait time, and just maybe they are short staffed No! I notice 4 employees 1 male 3 female. I also notice a older lady which I would assume is the manager, not 1 time did I see her engage with an expedited actions. The other younglady was only walking around from the front to back doing nothing from what I coyld see. The inside was closed so all the attention should have been place on the drive thur. The young lady at the window customer service level would be rated a negative 5 if I was asked. There was no team work what so ever because I should not have to wait 30 minutes or more in a Krystal line and get OLD COLD FOOD. My coke was the best, that's why I gave 1 star, please help. Jackson already has enough...

The one thing I’ve never done is eat a lot of fast food BUT I was hungry and hadn’t had a Krystal burger in years so stopped at this location.

This is one of the cleanest restaurant that I have seen in awhile. Everything was neat and clean. The dining room was very nice and had televisions. The counters were clean and even where they cooked was clean. They also have icees like I had when growing up!! Hard to find this type nowadays.

The managers name is Michelle (if I’m correct). She took my order and was very inviting. There was hardly anyone in lobby because most customers seem to use drive through. It took about 5-6 minutes to get my food but I didn’t mind because I was in a nice , clean and safe environment.

When I got my food it was so neat in the bag that I had to take a photo. It was very hot and fresh!! This manager had hired employees who take pride in what they do and has set high standards.

I highly recommend...

DO NOT ORDER ONLINE!!!! I ordered multiple times from them online AND STILL had to wait AN HOUR!!! I tried to give the benefit of the doubt after the THIRD time of this happening, no more. You lost business and i will definitely spread the word. I literally place online orders so I WON'T have to sit and wait. I give everyone 30 minutes. I gave 30 minutes before only to wait another 40 no exaggeration before they come out AND THE ORDER STILL WASN'T RIGHT!!!! It's sad because i PAID for extra stuff. DIDN'T GET IT!!! After multiple times of them getting it wrong, I just left. The only reason why I waited was of course because I already paid. Not to mention. IT WAS JUST WINGS!!!!! SAVE YOUR MONEY!!! Go somewhere else... FOREWARNING and I don't even leave negative reviews, but...