Shults Nissan Subaru — Local services in Jamestown

Unfortunate experience here. I brought in my vehicle for a warranty-covered air bag replacement after I received a recall notice from Subaru. After waiting a few hours for the repair to be completed, I was presented with the paperwork to sign as well as the results of a free multipoint inspection (which I did not request). The service advisor, Todd Crowl, said that $1800 in repairs would soon be needed and that I was welcome to have them performed there soon or else face more expensive repairs in the future...or even replacing my vehicle! I left (without getting the repairs or a new car) to pick up my 1 year old from daycare. You can imagine my surprise when I arrived at daycare to find that his car seat had been uninstalled and no one mentioned that to me at the dealership!

If you're at all familiar with today's car seats, you know that installing them is no easy task and that they should be installed or inspected by a professional. Naturally, this isn't something I wanted to do a poor job of doing myself so I had to go back to Jamestown to the police station to have a car seat inspection certified officer reinstall it for me. He said that 1 full week of training is required for him to be certified and that it's obviously a big deal to have it done correctly.

With my son in tow, I stopped back to the dealership to speak to Todd Crowl about this. I didn't understand why he would take the time to tell me about a repair estimate I didn't ask for instead of something relevant like the fact that one of the back seatbelts also had been recalled and was replaced and that they are not allowed to reinstall car seats. I thought the only repair being made was to the front passenger air bag, so no, I didn't think twice about getting right in the driver's seat and leaving without checking out the backseat with more than a quick glance.

It would have been nice to know about the actual work that had been done before I left so I could have made arrangements to have the seat reinstalled and inspected before picking up my son. Instead, Todd offered his card and a vague offer of some free car washes, as well as the suggestion that as a mom, he expected that I should be able to install a car seat on my own. Thanks for the tip, but I'm not about to risk my kid's life with a questionable, if independently installed car seat. I don't want free car washes! Just don't put another parent in this unfortunate and unsafe situation. And don't waste time with drummed up repair estimates when there is obviously more important and relevant...

If I could give a 0 I would. In February 2025 I went for a diagnosis on my Armada as a requirement to submit for a goodwill warranty coverage after reverse went out in my car just outside of warranty. Diagnosis went easy and I was hopeful this would be painless, but I was wrong. They determined I needed a new transmission and Nissan eventually agreed to pay half after a huge fight to get it covered. The guys at the shop told me they never talked to Nissan about the diagnosis at all and that they had nothing to do with the process when it came to determining if my goodwill warranty request was approved or denied (this detail is important later). The real trouble began when I picked up my car after the transmission was replaced. The next morning my husband noticed a huge gouge in the paint in the front bumper that I know for a fact was not there before I dropped my car off. That same weekend we happened to find a vehicle that was a better fit for our family so I posted this on Facebook marketplace for sale. First thing Monday morning I got a call from the rep assigned to my case at Nissan USA telling me that the dealership had contacted them and advised them that I posted my car for sale on Facebook which could have affected my reimbursement for 50% of the costs of my repairs... but thank God she still was issuing my payment. She went on to tell me she told them it was my business if I wanted to sell my car and agreed it was a bit creepy that people from the Shults were looking for my car on Facebook and going out of their way to call Nissan about it. She also went on to tell me that they HAD initially talked to the dealership when they were processing my request and they had recommended Nissan not help us with the $8000 cost to replace my transmission on my well maintained 2019 with 73,000 miles. I am beyond livid and not only will I NEVER give Jamestown Shults my business again but I will tell everyone I know about my experience. In short I had an $8000 repair bill for them to damage my front bumper, lie to me, stalk my Facebook page, and attempt to screw me over financially....

Worked with Joel and Bev. Let me just say awesome experience. There were no surprises or hidden fees. As an out of state buyer we were nervous, but we were treated fabulously by Bev. Joel worked with us over the phone getting all the numbers and got the deal set up, but was out the day we came to finalize everything. All information was given straight to Bev, and she was up to date on our Frontier :). We could not have asked for a better experience. They were very short handed that day, but it was handled so well. Bev was super courteous and kind. They were able to accommodate some smaller requests we made that many other dealerships would have said no to. We were in and out within an hour. We got some awesome Shults goodies.

Also! We were originally supposed to come in on Monday 1/17/22 but we had a snow storm and Bev called and Joel texted us to make sure we were safe and asking if we would come in at a later date due to the snowstorm. They were super kind. We would return even though they were...