Shults Auto Group — Local services in Jamestown

There’s a full consideration I give this dealership at one star. Let me explain a little bit about the situation‘s backstory. I live an hour and a half away from the dealership in Tonawanda. I saw the ad about the car online and looks like a beautiful car. So I called them up and asked them about the car they told me it was in perfect condition mechanically and physically. I asked are you sure it’s a long drive and there’s a lot of time between me you and my bank to get this ready. Being assured card was in great condition and would be looked over before hand the time came to where it was time to go get the car. So they comes with gold for the drive down there in hour and a half and we find a pair to the dealership in right away I see if the car is not in the condition it was presented in. The front fender bumper had a big scratch on it taking the paint right off clearly should’ve been the photos and was not the rooms were completely chewed up in both passenger doors were completely different shade of red in the rest of the car. So I’m like OK This already looks to be off to a bad start but I’ll still take the car for a drive as soon as we get in the car the car so it’s making a really loud Cha Cha Cha noise the dealer then hair dye he’s just said oh “well I thought the car was looked over”. So I bring the car back and they take it to mechanic to actually look over it. At this point I knew I was gonna have to pass as I have been lied to you about that cosmetic looked at a car and about it being mechanically sound they tried blaming the noise on the tires sitting for too long however I had had a mechanic with me who had never heard the noise like they’re coming from the tires they assured me that the noise would stop and if it didn’t I’d be able to bring the car back along an hour and a half drive. At this point I knew I had been lied to about the whole situation in the sales management and they thought I was some dumb high school kid they will be able to make a...

THIS IS AN UPDATE!!! **READ SHULTZ EXPRESS TiRE AND LUBE OLEAN, NY!!! * I had these guys put a power steering pump in and I was flat broke. Had my parents help me out. They added parts and labor and still messed up the job. Well I hope you hit your moneys worth because I kept warning you I was gonna do something about it. YPUR MECHANIC had the lines crossed and the one nut cross threaded and barely on so I was painting the town with power steering fluid. Even the school made a comment to me about getting it fixed I said I just paid ALMOST $600 to get it fixed. Anyways guys at J&R auto fixed it for me. Hasn’t leaked one bit since. BUTTTT NOW it’s acting like it’s gonna go like the last one. Thanks Shultz for continuing to let me down. I’ve written the reviews. Next stop is the DMV. I have the paperwork and receipt stating it was your mechanics fault it was leaking. I’m...

After looking high and low for the perfect car, i finally found it at Shults Auto Group! I set up my test drive online, and made the 2-1/2 hour drive. I was greeted by Torrey Johnson when i pulled up, He knew my name and what car i was there to look at, which was refreshing being in an unfamiliar place. We took a test drive and on the way back saw a huge buck cross the street in front of us, not car related but cool non the less. I had to be back on the road by noon to get to my bus run (I drive School Bus), everyone worked quickly and professionally, Karen Jackson the finance manager made everything streamline, and i felt very comfortable from start to finish. Torrey filled my tank before i took off which was super helpful, i would definitely recommend him to anyone looking, even if you're hours away like me! Oh and their detailer also needs a shout out, my car looked PRISTINE...