Jersey City Kia — Local services in Jersey City

The WORST experience that I’ve ever had buying a car. My husband and I did tons of homework before coming in, with hopes of buying a 2024 Telluride. Rodney (who may be or may not be a real person) reached out via text message and scheduled a test drive. My husband and I came in and they couldn’t find an appointment but Nelson helped us with the 5-minute test drive on a Wednesday night. That Monday, my husband took off of work so we could come back in. We were there from 11am to 6pm and came out without a car. This is the worst experience that happened: We came in and we were told we had to wait for a salesperson. About 25 minutes later, we were greeted by Jorhan. He took us out on a 10-minute test drive with the Telluride. When we came back to talk about pricing, we were told that it’s being sold $10,000 over MSRP. My husband and I laughed. Jorhan proceeded to tell us it’s because it’s a Telluride. I responded by telling him, “Exactly. It’s not a Corvette!” Jorhan responded that when they get “Tellis” they try to hold on to them because they sell so fast. Isn’t the point to sell them?!

We were also told that if we wanted to use our debit card, there’s a 3.5% fee on the total price of the car.

After hours of negotiating, we got the price to $46,500, and that’s only because I printed out two other Tellurides that were at other dealerships for lower prices than theirs. Where we ran into a problem is when we looked at the fees. PEOPLE, PAY ATTENTION TO THE FEES. They had “ANTI-THEFT PROTECTION” which was VIN Etching for $500. We told them that that fee was bogus and a $30 DIY job. Jorhan looked it up himself and agreed that it could be purchased on Amazon for $17. They adjusted the vehicle price to offset the $500.

Next, the “PRE-DELIVERY FEE” was added for about $900. We were told this was the Pre-Delivery Inspection (PDI). The PDI is already factored into the MSRP (Inland and freight cost of about $1355). It even says it in a tiny box on the MSRP label on the car. We asked for this to be removed as well.

This is where the deal blew up.

We were told that every single car has to go through this process once they get it to the dealership by their service team. I asked for the internal repair order to see that it was done on this particular vehicle. Jorhan scrambled and searched endlessly on his iPad. The manager came over and Jorhan asked him if they had the internal repair order. He said no and looked confused and quiet. I told the manager that you know that the PDI is already included within the total MSRP price, right? He disagreed. My husband stated that he was going to call Kia corporate to confirm this. If confirmed, we would pay the $900. If not, we wanted it removed. The manager said that he didn’t care what corporate said and that he was done negotiating, flagged us off, and walked away. After this, we left feeling frustrated and disappointed in this experience. An hour later, Nelson called and we explained the PDI situation. He said with his 5 years of selling cars, he never saw the MSRP label wording that we were referring to, but now that he read the fine print, he sees that it is included. He also stated that, “Look, you’re not gonna wanna hear this, but we have to make money on this too.” We were done at that point. This is the worst dealership experience ever. DO NOT BUY FROM...

EDIT: DO NOT DO BUSINESS WITH THIS DEALERSHIP.

My previous review commended the Sales department, specifically Willie and Nelson, for assisting me with my purchases. They were great but any further dealings with this dealership is a nightmare.

I called them to reprogram my key because my spare was stolen. The rep on the phone said sure come in, it'll be $175 for the reprogramming. I get to the dealership within 30 minutes of that call.

After taking my car for 1.5 hours, they tell me they need to order a key because they don't have one in stock. This confuses me because they have my key while they're checking the car. I specifically asked "really, even for just the reprogramming?" - she says "yes, even so." Obviously, there's a miscommunication but the morning had already been so chaotic since my other car was broken into (which is how my spare was stolen) I wasn't putting 2 and 2 together. She tells me to hang tight because they're looking into my 2 recalls. I tell her I had a separate appointment scheduled for that and I was only here for the key today but she advised the service center already started checking and it shouldn't be much longer.

Another 1.5 hour passes, I go ask again how much longer as I am only there for the reprogramming - she goes I'm going to check you out in a minute, I was being patient because apparently she was the only one there and they were busy so I get it. 30 minutes later she rings me up. She said they had to order a piece for one of the recalls and she was only going to charge me for the parts today, not service. At this point I was there almost 4 hours and was trying to get back to work so I paid and left because I had to go.

When I got home, I looked at the parts order and the form says "customer wants new key" so I called and said, wait I think there was a miscommunication. I never asked for a new key. I specifically asked for my key to be reprogrammed, that's it. This rep starts ARGUING with me over the phone, catching an attitude and speaking over me insisting I asked for a new key. I knew for a fact I didn't so I asked to speak to the service manager, It was clear she didn't understand why I was there to begin with, I should've known. The rep puts me on hold for 10 minutes then hangs up. I call back, she puts me on hold again for another 10 minutes, real professional.

I finally connect with the service manager and this man is a professional gas lighter! He starts man-splaning to me that I need a blank key to reprogram my existing key because you can't change a code on an existing key so I question him (because that clearly makes no sense, that's the whole point of a reprogramming). I ask oh so I'm just getting a new key then, the key I have now will be useless and he goes no because it'll be reprogrammed and I said exactly which is why I came in today, for a reprogramming. He is insisting I need a new key to do a reprogramming, I know that's not true and he was lying to cover for the incorrect sale of the key because then why would the service rep be arguing that I asked for a new key? It doesn't add up.

This experience was grimy, don't do business with...

My name is Jennifer and this is my Story I posted it once before so I’ll sum it up in this post. On January 4, 2025 I purchased a Kia K4EX red from a dealership in Clifton New Jersey on May 3 2025. My car was struck from the right side by a driver who blindly blew through a red light. My car was totaled. I was heartbroken and injured. After sometime when I was feeling a bit better, I decided to look for another car. I knew I wanted the same car the K4EX in red 2025. After searching for a couple of weeks for the car in that color I finally found it at Jersey City Kia. When I spoke with the person there, she told me that they did have the car there and that the car had 15 miles on it. When myself and my son-in-law got there, I was told that the car had to be delivered, but that we should start on the paperwork. This was a cash purchase The sales person said that it was an hour away so we started on the paperwork. After paying for the car cash $29,600 and waiting about a half hour for the car to come in get cleaned up so that I can drive it. I never saw the car. I took these people at their word I believed everything they said that the car was red that it was a K4. It was a 2025 and that it had 15 miles on it. I never questioned or doubt it that they weren’t being honest with me. The first time I saw the car everything seem perfect. The color was right it was just what I wanted. When myself and my son-in-law got into the car, I noticed that the mileage on the car was not 15 miles. The actual mileage on a car was 232 miles. I immediately asked the sales person why the mileage did not reflect the 15 miles that three people at the dealership had told me was on the car to which he replied. It had to be delivered, shaking my head and disbelief, exhausted, and in pain, I asked my son-in-law to take me home. I’ve called this dealership many times since the 11th. I’ve spoke to several people. I’ve told my story and it seems to have fallen on deaf ears the problem that I’m having now is that the title pending at DMV is bogus, The bill of sales is bogus and the information they sent to my insurance company is bogus. All this will fall on my head in the end because it’s all fraudulent. My insurance company has asked me now to send them a copy of the bill of sales the bill of sales is bogus. I really don’t know what to do at this point, but I’m tired of asking, begging pleading with Jersey City Kia to act on my behalf make this matter right because I can’t be part of this lie Eventually all this information is gonna catch up with me. So at the advice of my family attorneys and they are attorneys a.k.a., my brother and his three sons. I will continue to post my comment about my experience at the Jersey City Kia dealership until this matter is resolved I cannot be part of their lie. I trusted what they were telling me was the truth. I never even questioned it. I guess the saying is right “beware of the handshake their lies a Snake...