Tim Golden Hands — Local services in Jersey City

THIS IS A REAL REVIEW! This business is Horrendous! They left the job unfinished after changing their pricing with me after the job had begun. Their communication is all over the place. They had one woman answering their calls, she communicates with the owner and half the time the left hand doesn’t know what the right hand says. They have a non-refundable deposit of 100$ just for an estimate too!!! Never heard of such a thing, but like an idiot, I paid that for the estimate. They claimed that the deposit will go toward the cost of the job, but in reality it didn’t! They quoted me a price for my apartment, then told after I called to schedule the work that price was not valid and had to reestimate for the same work. They came to the apartment, re-estimated the same cost and then started the job. After only finishing half the bedroom, they tell me they have to charge an extra 100$ for the baseboards they painted! This was clearly discussed prior, they were the ones that suggested I buy white paint in case of spillage & instead painted the baseboards and then wanted to charge me!! The painter also left the job half done, scratched my hardwood floor which I am just noticing this morning after looking at the room!! Additionally the painter had an attitude at the end saying he had stayed passed his time and this was all after I fed him meals and even gave him snacks when he asked if I had cookies. It wasn’t my obligation to feed them, but I did out of kindness and he didn’t even say thank you! At the end of it all, the owner Tim left me a nasty voicemail after I asked for my deposit back considering the mess they left—and my having to call Venmo as I was even nice enough to pay them in cash!! ...

I had Tim Golden Hands replace two toilets with new ones and they did an excellent job. They worked quickly and diligently, asking me to inspect the work as they proceeded to ensure it was looking and functioning as expected. They also discovered that in one of our bathrooms, the plate on the drain had been previously installed incorrectly. It turns out that this was likely the cause of some toilet leaks that have been popping up. A plumber that had come in before to deal with the leak just replaced the wax ring without looking at the underlying cause of the problem. Tim Golden Hands were able to fix the issue as part of their installation (and even kept to the original price estimate despite this extra, unexpected work), saving a lot of future headaches. After they were done, they cleaned up everything and left our apartment in good shape with two professionally installed toilets. I would recommend Tim Golden Hands...

Extremely Poor Customer Service. I met with them to have project work done and paid a deposit after they came onsite to review the specs and take pictures. We scheduled a start date and the last step was to obtain a COI for the building. After I sent the sample COI for completion, I randomly receive an alert from my bank that my deposit was refunded. I found that strange since I had not received any communication from them since I sent the COI. After several emails sent that did not receive a response, I receive a TEXT MESSAGE that they cannot proceed with my project because the COI is not suitable for the building and they have canceled my project that was slated to start in just a few days. It was completely unprofessional and in poor taste to not have the decency to pick up the phone and have a conversation with me about this. If you value professionalism and quality customer service, I would avoid this company and...