Walgreens — Local services in Jersey Village

I tried to refill a prescription twice at my usual, local Walgreens Grant and Eldridge (who just canceled my refill request because it was out of stock and didn't notify me) so called and finally had it transferred to this Walgreen's (store #3160) pharmacy. It's a good 30 minute drive one way so they offered to mail it for no charge. On 10/18/24, they filled it and created a Fedex label and charged my credit card. It never showed up so I finally got back to it (obviously it's not going to kill me to not have it but it is a medication prescribed to repair some anatomy that will keep me from having other illnesses) and called the 3160 pharmacy and the guy was not really unpleasant and asked why I waited 3 weeks (maybe because it always takes so much of my time and already had 3 weeks ago???) and gave me the Fedex tracking number to look it up and said call Fedex. I looked it up and what do you know Fedex never got the package from Walgreens! So I called him back to let him know Walgreens had in fact not even sent the package so he had to back paddle a bit on his snarkiness. What TERRIBLE customer service!! And from a pharmacy it is imperative to have good customer service. Then I spent the next 45 minutes calling insurance trying to transfer it to mail order but that's another story entirely! It just shouldn't be this hard. It's a good thing it wasn't BP medicine or something like that because Walgreens...

This location has a HORRIBLE pharmacy, pharmacist, and technicians. They never ask how you are or smile, they literally look like they’re mad because they have to work. On top of that they never answer the phone and do not tell you what medication you’re picking up they just want to charge you if you have a copay. They literally charged 25 dollars for aspirin and when I realized and went back and told them that my mom did not need that medication and they automatically told me they could not give me a refund and that we have to call before going to the pharamacy to confirm which medication is going to be picked up I shouldn’t have to do all of that! , on top of that the pharmacist very rudely told me that my mom should’ve came to pick up her medication instead and I told him that my mom can’t! She is handicap she can not drive! That is why I was picking up her medication in the first place I got super upset when he said this, this was a male Asian pharmacist that told me this, DO NOT GO TO THIS PHARMACY, all they’re looking for is to make...

The worst experience, the moment I called the Pharmacist sighs and makes it apparent that she doesn't want to be there. She says we been open 13 mins, and she has had 23 calls. She sounded disgusted and like she didn't want to help. This isn't the first time I have had issues here at that CVS. If I didn't have to use this place I wouldn't. I never shop here for anything except my medication, bc it is just a bad experience. I just want my medications, and to leave. I'll be trying my hardest to go-to a Pharmacy that does t have such rude, and negative employees, on the Pharmacy's side. As far as the front of the store goes. I'm sure they are at least decent acting. What a shame, I'll probably be calling corporate to report this. The good thing is that we can call Corporate, and they will say something. Bc as you all well know, huge corporations like these, love to recognize how bad you are doing when it comes to customer care. But, all seem to never recognize how good you are. That is the only benefit us customers have to fight against poor...