Jack in the Box — Restaurant in Texas

Unfortunately, I had an awful experience at this particular Jack in the Box last week. It was very disappointing… I went through the drive-thru very late at night (about 3am), and the young man (twenties) told me they were only accepting mobile orders during that time… So I parked in their parking lot and ordered my food using the Jack in the Box mobile app. Then I drove back through the drive-thru, and the same guy very rudely told me again that they were only accepting mobile orders at that time- to which I replied by telling him I had already made my order online and was coming through to pick it up. When I drove up to the window and gave the guy the name on my order, but he told me it wasn’t on the screen and shrugged his shoulders, completely dismissing me. I stopped him before he closed the window, and showed him the receipt for my order on my phone (which he hardly tried to look at) and confirmed the restaurant’s address- he confirmed the information was correct, but then he repeated the same thing he had already told me and dismissed me again. At this point, I started to get a little upset- so I told him I paid for the order already and asked him to check their system again or find someone else who could help me. The woman who was cooking in the back overheard us talking, and came to the window to see what the problem was. She barely spoke English, but she was very mindful about the issue. She corrected the young man she was working with, and showed him on the screen where my name was. I’m not sure how he mistakenly missed my name on the screen because we were the only vehicle in line, but I’m pretty sure he just didn’t feel like doing his job. When he handed my order to me, he gave me a dirty look and made no attempt to apologize or own up to making a mistake… With that being said, I will not be returning to this particular Jack in the Box any time soon-although, the woman who was cooking that night seems to be trained very well and makes a delicious Breakfast Jack…she deserves a raise for having to do that young man’s job for him, while...

Lobby should close at 10pm arrive around 9:30pm lobby closed. There were others that walked there trying also to go in with no luck. Good thing was I was able to go to drive thru to get my, already ordered and paid, mobile order. Unfortunately, I was greeted by the most condescending young girl with a horrible attitude. Tried to tell me that they close the lobby at 10, I showed her the time it was about to be 9:40. She was taken for words until she mumbled under her breath. When I asked her to repeat what she had said, she eyes grew wide open, mouth dropped. No manners whatsoever. Rude. Thought she was going to get away with talking back to me. I hope she doesn’t talk to her mother that way. Didn’t even give me my whole order before walking away. Took a while to come back, even though she saw me still there, to ask if anything was wrong with the order, finally got everything I had already paid for. I haven’t been to this location in 5 years and now I remember why. Horrible location. Received cold food and melted shake with the cherry on top being horrible customer service. Do not recommend, other locations treat you so...

This location has slowly been losing its quality and I'm finally to the point where I can't stand it anymore I have gotten undercooked chicken or barely cooked chicken nuggets and strips twice now I have had stale crumbled Oreos in my Oreo cookie Shake half the time babe don't listen to what I tell them in my order and have to double-check my order that it's correct so far this has mostly been drinks such as I ask for a dr. Pepper they give me a a Coke or a diet dr. Pepper I even somehow one day got a Sprite of all things and just now the person that was taking my order did not listen and I had said it twice I wanted whip cream on my Oreo cookie Shake that person did not put whipped cream Now by themselves these are incidences that I really would not bother writing a review for but it happens every single time I go I haven't even gone to that Jack in the Box in 2 months because they are so bad. They need to get their act together whatever it has to be pay the employees more have more discipline whatever the cause of the problem it needs to be fixed it's...