HobbyTown — Local services in Johnson City

I purchased a remote control helicopter from the Hobby Town USA location at 2927 N Roan St # 2, Johnson City, TN on 12/26/2010. The purchase amount was a total of $141.23. It was purchased as a late Christmas gift for my brother in-law. The helicopter has two sets of rotors attached by two tiny screws each. The screws on the top set of rotors were loose and came off of the helicopter after a single light collision with a sofa. We were unhappy with the build quality of the item and decided to return it. This decision was informed partly by the fact that a helicopter of similar size and weight that had been purchased for myself on Christmas day had been crashed literally dozens of times with no parts being broken or damaged. That helicopter cost approximately one third of the amount that was paid for the one we wanted to return. When we called the location to inquire about a return, we were told that no refund would be provided because we "broke" the helicopter. We were told that once the helicopter was removed from its packaging, we were responsible for it entirely. The store employee who rang us up when we purchased the helicopter took it out of its packaging and flew it before we ever touched it. The employee who handled our phone inquiry about a refund (I believe he was the franchise owner) did offer to fix the helicopter. The fix would be very simple, with only two screws needing to be replaced. No part or portion of the helicopter was damaged during our brief time flying it. A repair job is not a satisfactory resolution, however, because the poor build quality of the helicopter was disappointing. All of the packaging, user manuals, and accessories that were included at time of sale are available to be returned, and because (a male I believe to be) the franchise owner himself has indicated that he can repair the faulty item, a full refund of the original purchase price plus tax (a total of $141.23) seems to be a fair resolution, especially since the helicopter has seen literally less than thirty minutes of use since it was purchased, a portion of which was actually the store employee demonstrating it before we left the store.

This review is being posted in part because the individual on the phone said sarcastically that they "love to hear about" complaints of this nature in public forums before hanging up on us. A BBB complaint has been filed and if the refund is provided as requested, I will be sure to update...

HobbyTown has a wide variety of great warning tools for anyone from 6 months old to an adult. They offer a wide variety subjects in which to choose from. Anything from math to science to learning the basics of electricity currents or the foundation and building blocks of architecture or just simple fun puzzles. They also have quite a collection of art supplies such as acrylic paint brushes paint by numbers as well as domain source of business which I would say would be there aerial drones you can purchase there they can run you anywhere from $25 I've been to a thousand depending on the type of Ariel drone you would like, also they service quite a bit of parts and accessories for derby cars and Rockets such as used for science class and things of that nature all the way to woodworking and wood carving they sell a few Dremel bits end a set gouges some different types of sanding blocks and wood burning kits. Baby seal quite D train collection as well as train tracks also a lot of different products to be able to build and model and make your own train track as well as cars and cabooses. For what they have if any of the things that I mentioned up above is have any interest to you or what you were looking for then I highly recommend going and checking out their selection because there are not a lot of places in town that carry all of those various types of products most of them would need to be ordered online if not at your local HobbyTown. One drawback for me is there is not enough woodworking materials and supplies and tools but that is not what the store is mainly based off of and their prices are a bit on the expensive side due to being one of the only places that are around what we were you can get some of the things...

Hobby Town USA is a great shop! Upon arrival into the store I was greeted by an overwhelmingly rad selection of all things model. This store literally has something for everybody, and I would recommend it to anyone.

The selection of r.c planes is perfect, they have just what you need to safely learn to fly r.c. planes without wasting a ton of money.

Then there is the trains..... ah.. yes..trains.... They have too much amazing stuff for most sizes in model railroading. I found some epic boxcars and hoppers here, as well as great engines and scenery pieces I dont see in a lot of model railroad shops.

If r.c. cars is your jam, this place has you covered, and they even have very knowledgeable techs for r.c. that can troubleshoot and diagnose any problems you may be having with your R.C. car or truck.

The staff is knowledgeable and willing to help you with any questions you may have , so just ask them whatever you're thinking.

So yeah, I totally think if you need hobby stuff, this is your place near...