Outback Steakhouse — Restaurant in Johnson City

Let me start this by saying, I never usually leave reviews but the service my table and tables around me got the evening of January 26th was horrible.

We got our table at around 7pm. It took awhile for drinks but our poor server was triple sat. Coming from the restaurant industry, I felt horrible for her. We ordered food and waited around 50 minutes for 3 medium steaks. During this time, the table next to me got a wrong order. I overheard it all - steak was not supposed to be butterflied and was over done. He had already been waiting 1 hour on food and just said to not worry. The manager proceeds to come over, grab his plate, and say she’s comping the bill. This poor man ended up leaving the restaurant with NO FOOD.

Our food was horrible as well. My friend ordered her sides on a separate plate due to preference. Her food came out touching and had sauce spilled over it - steak was not medium. Was medium well. My partners steak was medium rare (which she does not mind) but had HARD pieces in her coconut shrimp. My steak was well done. I grabbed our waitresses attention and she communicated to the back that a new one needed to come out. Low and behold, that steak was burnt and was medium rare. I ended up just asking for them to comp my steak. It was 9:30 at this point.

Coke was watered down, system probably needed more syrup. Mac and cheese dry. All steaks messed up. Shrimp hard pieces/messed up. Baked potatoes undercooked and hard.

The only thing that wasn’t messed up was the bread, which we only got one loaf of

All in all we wasted almost 3 hours for horrible food. Our waitress was a gem through all of it and apologized profusely.

Let’s also not forget our food arrived without silver ware. I went to the front and stood there while a worker and a lady in a pink shirt was talking. I finally spoke up and said “I don’t mean to be a bother but can we get silverware?” and she said “you are being a bother. They just got done rolling it”. Whether this was a joke or not, unprofessional work place behavior. How sad the outback has went down like this. Should’ve just went...

Severe (recurrent) inaccuracy of the "curbside" staff to properly check order and make sure the customer gets what they've paid for. I've politely brought this issue to the attention of various restaurant managers due to recurrent mistakes on orders over the last three years, however I'm done discussing things directly. Maybe if it's brought to the public opinion,, management will finally take notice and correct the recurrent carelessness.

Although the quality of the food served is always excellent, the experience is diminished when items are consistently left out of the order e.g. sides, sides that you have to pay extra for, salad, salad dressings, deserts, extra salad dressings and on occasion even entire entrees . When you place an order, it is the expectation that you get what is asked and paid for. Anything less is IMHO stealing by omission/neglect.

Each time I pick up my order I ask the staff if "everything is in there" .... each time they assure it is. Many times I unpack it curbside to find items missing. Tonight it was late and very dark when I'd picked up my order and I made the mistake not to unpack my order curbside (despite prior experience) because they greatly assured me all that id asked (and paid for) was in the order. Suffice to say once I got home, numerous items were missing (this time mostly paid premium sides and dressings).

The form of what was missing isn't the point, it's the fact that time and time again they leave things out due to an inattention to detail.

I dont believe I'm asking too much to get what I ask and pay for. I don't want coupons, I don't want free food next time... I dont want another apology. I just want someone to pay attention.... and see that the problem is resolved. I can't be the only person this has happened to routinely at this location...

We decided to have an early dinner/late lunch on New Years Day. Wasn’t crowded at all like we thought it would be, but the service was awful. I think our waitress was a leftover from the night prior and I don’t think she wanted to be there. We had to ask for silverware so we could have a napkin to use while eating our appetizers. We ordered our food and about 30 minutes afterward we were told they didn’t have the all of the entrees to complete mine and my husbands orders, they did offer a substitution for us, which was ok and would have been better had they told us before we already waited for this long. That again we let it slide, since we now knew we were gonna be even longer waiting for our meals, I decided to order a Bloody Mary, since, after all it is Bloody Mary day today..... my response from our waitress, and I quote, “it’s gonna be a while for that”, in which I said ok no problem. Well after about another 30 mins our food finally arrived, I will say that it was very good food, we ate, we talked, we laughed and than again we had to now ask for the check after being finished eating now for at least 20 mins. Ok so that’s all said and done, but now where oh where is my Bloody Mary .... never showed up was never offered an apology or anything it was like I never ordered it. I watch our waitress huff and puff and look so disgusted when any of her other tables asked her for anything. Needless to say that when she said it was going to be a while,little did I know that she really meant never gonna get it. She never spoke her name to us nor did we ever get it but it was order #0113 table 107 svrck 40(which I think that means server check number but not sure) in the bar area receipt shows server bar 2 b #74..... this was so bad that we know for sure we will not be...