Ascension Borgess Health and Fitness Center — Local services in Kalamazoo

I am surprised at the reviews. I have been a member here for about 8 months. The childcare facility is amazing, the women that run that eases my fears when I first started bringing my then 1 and 4 year old and now my kids run down the hall to get there as fast as possible. When I first started out I did a few dance fitness classes and cardio a week. The instructors were always amazing, and while some were not my style, it was not their fault or a bad personality, it just wasn't the class for me. The cleaning staff are circulating constantly. In the 1-2 hours I am there a day I run into the cleaning people more than a few times. I have ever experienced an unpleasant smell in the locker room and certainly no one is inappropriate. There are two specific areas in the three sections in the locker room, with curtains, so that if you prefer more privacy that's available to you, ontop of the several large rest room stalls. I am a germ-a-phobe and have never seen anything dirty in the locker room even a splash of water on the counter tops.

As far as the training staff. If you have an appointment for personal training, they are always on time and always very friendly. The staff at the desk upstairs are very knowledgable and will help you out if you have a question about equipment or exercise. I have been doing personal training now for a 6 months, with Chad, and am loving it! I am down 20lbs, have lost 10 inches on my waist alone and have previous injuries that he has to be very creative and accommodate and does wonderful at it. Personal training is expensive (understandably) but the "wicked witch" billing lady has worked out payment plans with me each time I renew my package and I even missed a promotion once and she was kind enough to still apply it.

This is not planet fitness...it's more expensive because it offers way more and higher quality staff and facilities. also they just got a new gym floor, new floor in the fitness class area, and some new...

Used to be a good club, has been on the decline for the last 2 or 3 years. About the same time period as the arrival of the new manager, but that just may be a coincidence.

Great staff on the floor but the management side of the facility is poor. • Work out equipment is not maintained, machines are frequently out of order for long periods of time. • Hot tub is closed more often than not. • Class schedules are tailored to accommodate the retired or unemployed community. Opportunities for the working people are limited. • Very poor planning for maintenance and facility improvements usually resulting in restricted access for members while offering minimum improvements. • On hot and humid days there is minimum relief from air conditioning. Staff cites ‘old building’ as the cause 🤷🏼‍♂️ • Pickleball equipment is usually locked even with open courts

The list goes on…. Hard...

I cancelled my membership a few months ago when i put in my 30 day notice when i broke my lease at my old apartment complex. I moved to battle creek. They cannot find my cancellation form and in the midst of my move I lost mine. They have charged me for the last 3 months and refuse to return my money. Their excuse is this has never happened before, we've never lost the paperwork. But they obviously lost mine. With buying a home and expecting a baby, the money they owe me could come in handy but they won't budge. I am very dissatisfied with the customer service i received and will not be recommending anyone to this gym. From working in customer service pretty much my entire career, saying this had never happened before is just not an acceptable excuse. I feel my money should be returned and this should be a teaching moment for your employees to ensure this never...