Great Wall Express — Restaurant in Kalamazoo Charter Township

I just had a doordash driver show up with my order and show me that the bag had leaked onto her car seat because something was wrong with the way the restaurant packed it. When I sat it down to open the bag, we both saw that the containers were so full they were not even sealed. The bag was so saturated it fell apart on my front porch. The driver helped gather it up and said she would rush it back to great wall on gull road to let them know and would wait for the replacement, which was so very kind of her. I called great wall on gull road to let them know the driver was coming in and explained what happened and was told by the gal on the phone that it 'wasn't their problem once the food is paid for and leaves their restaurant'. She said I had to take it up with doordash. While on the phone, I heard the driver enter and speak to the same gal and tell her the containers were overfilled and burst open. I heard her tell the driver that it was not their problem, they would not replace the order. The driver was offended, I was offended listening to how little the gal who told the driver she was the manager didn't care about their error. And I was offended that she said once I paid them, they had no responsibility for poor service. If I could give great wall on gull road a zero rating, I would. HORRIBLE customer service from the manager that was working at 5pm on October 11th. I will never give them my...

While I have waited for my food to be delivered for an hour as opposed to the 45mins that I was quoted by the so called manager at the Gull Rd location I decided to call and ask wht the hold up was. I was told that it would be another 15-20mins to deliver my food. Mind you, I live on Gull road (about a 5min drive from the location). When I asked to speak with a manager I was told I would have to wait & that the 45min timeframe I was quoted had never been said. I then proceeded to advise her "the manager" that I was displeased & all she had to do was be honest about a time frame for my order, that I frequently eat at the restaurant & also have recommended them to others many many times. Her response to that was that she would just cancel my order that I had already paid for via DEBIT. I then advised her RUDE, NON PROFESSIONAL, DISRESPECTFUL, NO CUSTOMER SERVICE HAVING A** that I would be sure to never eat there again as well as my family & any1 else I can talk out of making the same horrible mistake! I am highly disappointed & pissed beyond belief at the horrible service I have received. Please be advised I am going to copy & paste this all over social media as well as it is my right. You all should be ashamed & shut down. I surely hope your ready for the health inspectors because I am going to also report this to the...

I am the doordash driver that delivered that order that overflowed in the container saturated the bag blew out the whole bottom of the bag on my car seat gravy was pouring out of the bottom of the bag on my way to the door of the customer when we set it down to see what was going on inside the bag the whole bottom of the bag fellow food everywhere as you see in the picture everyone that orders Chinese food knows they fill the containers as full as they can that's not good when there's gravy in the meal and it overflows the bags are made of paper but the rudeness of these employees was beyond acceptable if I could give him a zero I would have given him a zero and everything and I told them about their self and the lady does get her money back and she will never take her business to that restaurant. We took all the food back to them nobody was trying to get a free meal she paid very good money for that food and for them not to remake her food was horrible customer service that was totally unacceptable rude just rude There are definitely a lot of very very bad reviews from tonight through 3 years ago you guys should probably get rid of that little mouthy manager you got in there that's why there's parking nobody goes there anymore you guys are...