Walgreens — Local services in Kannapolis

I was in Walgreens yesterday I needed my prescription. I was coming in a hurry. I worked two jobs you’re busy but what off was it wasn’t busy. The employees were too busy at the end of the counter going through all the deals they marked on Clarence so not only did I have to stand there and wait until they were finished with that Employees why didn’t they go on the shelf and they like every other store but I guess that happens and all the stores I don’t know but that’s not right. I seen six bottles of Smartwater for $1.59. I would’ve picked it up but she literally brought A black basket to get out one by one to the pharmacy full of stuff with these guys and let them pick what they wanted , I’m standing there waiting for prescription. Give them first pick but make sure you ain’t got customers in line. Now the one girl she kept on waiting on her to give the guy the three flu shots, and the pharmacy when I could’ve literally went through the drive-through and got out faster and normally we all know that is not the case reason I didn’t get the drive-through was in the white truck. It was backed up, two other cars behind him went through the drive-through before I got my prescription. I’m one of those to pay attention that kind of thing and if they were busy, I would’ve had no problem, but they were going through Clarence items that should’ve been put on the shelf for customers , they...

Anne, Pharmacy Technician, was absolutely amazing yesterday evening. My husband and I collectively had to receive 5 vaccines and the red tape was extremely daunting for Anne. She provided service excellence at its finest. From compassionate care, professionalism, excellence in communications, personality, everything was superb. Shawn at this location is wonderful too. I previously had a one star review for this location for customer service, I find that the service has completely changed over the last several months. I contribute this increase in customer satisfaction to quality employees that should be paid a premium. To the management, Anne deserves a massive pay increase, with an employee like her who genuinely cares for her patients is priceless. Unfortunately, due to past poor service, we have moved all of our business to Optum RX, a savings that results in thousands per year for two people. Thank you, Anne, your service was amazing. Great job,...

Went to the doctor for the flu and they prescribed me tamiflu. I then went to Walgreens to pick up my prescription which they didn’t not have ready, which was ok because that is typical. I asked them how long it would be before it was filled if I waited for it they said 15-20min, I decided I would come back to pick it up so that I wasn’t sitting in their waiting room spreading the flu. This was at 12:00 came back after their lunch break which is from 1:30 to 2:00 guess what still waiting on my prescription told me it would be another 15min. The pharmacy customer service it sub par to...