Dillard's — Local services in Kansas City

My trip was horrifying because of the old witch on the 3rd floor closest to the elevator. We went to get my daughter a homecoming dress, found one she was interested in on the second floor, then decided to go upstairs on the off chance the women's section had a hidden gem.

When we stepped off the elevator we were accosted by an aggressively insistent sales woman who ran over to us from across the store and snatched the dress out of my husband's hand. I told her we were absolutely NOT going to buy it yet because we weren't finished. She CONTINUED to ring it up, then looked reluctant to void the purchase. After dragging us through dresses we were telling her we weren't interested in, I was too angry to deal with her reasonably and walked away.

That was when she forced my less assertive husband and daughter to buy the dress behind my back. AFTER I TOLD HER BLUNTLY NOT TO SEVERAL TIMES.

The assistant manager, of course, apologized for this and looked horrified herself. The other employees were fantastic, but it only took that one to ruin it. My daughter's first homecoming experienced has been destroyed. She tried on two dresses. TWO. DRESSES. I tried to get her to look at one, but she was only interested in escaping the store. We kept the dress because it was still needed, but we are NOT happy or satisfied.

I know full well that woman only did this because my husband is black. "You look just like Patrick Mahomes" (my husband doesn't remotely resemble him except their skin color)

She didn't remotely treat the white fathers like this because I was blessed with the gift of sight and could see the painfully obvious difference. She allowed them to carry their daughter's dresses (more than 1) to a dressing room. Escorted them there, in fact, then left them to race herself right on back to us.

Thank you for providing the absolute worst experience of my daughter's life. She was far too excited and happy, I'm do glad that was brutally torn away from her by a stranger your store made the conscious decision to hire.

I'm also grateful to be charged $75 for a reminder of how awful people can be.

Again, the rest of the employees were amazing and helpful, but that didn't save my...

The store is beautiful and clean and organized, no questions asked… BUT… customer service? Not in sync with the store… I ordered online and requested curve side pick up… I pulled up, called the nombre on the email they sent me with the instructions to pick up… disconnected… searched the stores normal number online to call instead… a lady answered and I explained that I was in spot 3 to pick up my online order, her immediate response was “are you trying to do curve side?, because I’m here by myself and I have no way to go out there right now, you have to come inside”… I figured everybody is short, it makes sense right?… so I go inside… a few employees are on the main floor, some of them taking care of the customers some others just waiting on their booths for somebody to come buy something… I asked one of the available ones where do I go to pick up online orders?; she said downstairs to the right… great no problem… I only we one lady on that floor that looked like a customer, not so much of a buyer but she was there… I finally arrived to the office (called executive office) and noticed, not one but THREE employees in there one sitting down, one expecting clients and one that was walking out… ok, cool… I get my order and left… now there was NOBODY on the floor nor clients in the office… I go to my car, and decided I think I should call the customer service number on the email they sent me, since they are obviously doing things right with their employees as they DO have staff and no sales… So I called customer service, waited 15 mins just to get someone to answer my call…. When the girl answered she hardly asked what was my call about, I tried to explain but she interrupted and said “you need to speak with the supervisor, give me one moment to connect you”… waited a little bit, she comes back and gives me somebody’s phone number for me to call the manager directly… Called the number, of course no answer… 🙄 no wonder why there were only a couple of customers and a bunch of employees...

I want to start this out by saying I never leave bad reviews but this had my blood boiling. I went in this Dillard's yesterday to get a new purse and wallet since mine were getting completely worn out. The second we got in there, we were asked by an older lady if we needed anything in particular and we politely said no we are just looking around. I was asked by 3 other people the same question, which i worked in retail so i understand that's customer service and they are required to do that. Everyone else was nice except for the older lady. I had picked up a wallet from Dooney and Bourke because it was the only style i liked and i wanted to use it for reference. As i'm looking around to find something similar, the older lady continuously told us the price was inside the wallets/purses. I politely said okay and carried on with what i was doing (multiple times). As i picked a Calvin Klein purse, i had my husband hold it for me while i was looking for a wallet to match. She then came up to us AGAIN and said that the purse was not a marked down item and it was full price. This was the third time she mentioned price to my husband and I. Had i asked, that would have been fine. It honestly felt like she thought we didn't have money or enough money to get what i was wanting. At this point, i was getting super frustrated and was not enjoying myself anymore. I was being hovered by someone i'm assuming thought i was going to shop lift because i looked to young to have money like that. As i went to check out, i was hoping someone else would be checking us out but unfortunately it was her. She rang me up, gave me my total, i paid with no issue and as she was handing me my purse she said, "Enjoy your little purse." in the worst way possible. I used to love this Dillard's and i have never had an issue before now. I really hope this was just an off day but by the looks of the recent reviews.. i don't think it was. and BTW i bought the wallet i wanted on the Calvin...