Spa At Briarcliff — Local services in Kansas City

Not impressed. I booked a relaxing "mini" spa package for my mother and myself and we had been waiting several weeks for this appointment. I've worked in customer service so I understand how at the end of the day it can be taxing/exhausting, but you still have a commitment to your client when your in the service industry. First off, the express manicure/pedicure took 2 hours (1 hour for each), I would understand that length of time if it were truly worth it, but I've gone to walmart and received a better manicure/pedicure for half the cost and half the time. First off the nail technician appeared very flustered and we felt rushed the entire time like we were inconveniencing them. Second, as she was performing the pedicure she cut my toe (small cut), making me bleed and didn't even address that until later during the manicure. The same nail technician very unprofessionally made me feel embarrassed like I had some type of "diseased" toe, and bluntly asked me "what was wrong with my big toe?" lack of professionalism. The nail technician that was performing my mother's manicure proceeded to remove her mask and blow on her nails in order to dry them, not exactly the safest idea especially during COVID. Instead of allowing us to return to the lounge after our mani/pedis to relax while everything dried, we were ordered by the nail techs to remain in the nail/pedi area and they proceeded to frantically clean their space and talk very loudly about how excited they were to hurry up and leave, VERY unprofessional and NOT relaxing at all. My mother and I felt very uncomfortable waiting there, in a small space, while they cleaned up their workstations, and their demeanor during that would've been something that I would expect around my co-workers in private, not around paying clients. There would've been no issue with allowing the clients to return to the lounge so they can relax in between their services. The massages were great! At the beginning of our day I asked the receptionist what time they close the hot tubs and I was told 6:30 (spa actually advertised as closing at 7pm), which I do understand that in order to close on time that you start closing procedures early, but if you tell the client that the hot tubs close at 6:30, you should probably stick to that. We finished our massages at 6:10 and changed very quickly so we could enjoy the hot tub for about 15 minutes before leaving the spa, but not shocking the hot tubs had already been closed/received chemicals at 6:10 so we weren't able to enjoy them at all.... I understand that as an employee you may want to be done working for the day, but you should probably keep with your word. If they would've told us the hot tubs close at 6pm that would've been understandable, but again we were told they close at 6:30. There was nothing relaxing about our time at this spa which is very disappointing, definitely not worth the money you pay, felt rushed and as if we were inconveniencing the staff the entire time. Will never...

My husband and I went today for a couples massage with the romance package add-on (30 minutes in private tub & shower w/ dessert and champagne).

The booking process was great, and staff was flexible in adjusting the add-on package pricing as I’m pregnant (not drinking).

The massages were great! We both really enjoyed them and our masseuse’s were kind. The warming massage tables were the perfect touch.

After massages we went to get into the pre-filled tub. It was cold - no big deal though as we were just going to fill it with some warmer water. That, however, was not an option as the water coming out of the faucet was cold and would not get warm.

My husband went to prep the steam shower in hopes we could get into that to get warm again, as we were now both very cold. The shower water was warm for a few minutes - long enough for us to very quickly rinse, but then turned cold just like the tub.

We hopped out and got back in our robes to try and warm back up. We left our room about 10 minutes before our extra 30 minutes were up, and none of our extra time was relaxing like we were hoping (and paying) for.

After some discussion, staff did take off the add-on pricing from our total, which we appreciated - though at that point the whole experience seemed tainted and took away from the great massages we started with.

As I’m pregnant, I understand that the water shouldn’t be as hot as a normal hot tub. We were just hoping to be warm, comfortable, and relaxed. Not cold. Our masseuse did mention to us afterward that they were having some hot water issues - but no mention of it before.

This was our first spa experience in a couple years and we left really disappointed with how it all ended, considering we likely won’t get an opportunity to do something like this again...

I recently booked a massage and facial at the Spa at Briarcliff. I made reservations 4 weeks in advance for my girlfriend and I to have a kid free Saturday afternoon. I called the day before to answer the COVID screening questions I assumed they would have and also to confirm the time of the reservation. She asked me what I did for a living and I told her I was a nurse. She then asked if I had had any contact with any COVID + patients and I told her not that I knew of. She then told me because I had a "high risk occupation" she would have to check with her manager to see if we would be allowed in.

Now don't get me wrong, I am completely for appropriate screening, masking, social distancing, etc. I also understand this is a difficult time for businesses and it's hard to know how to navigate appropriately. However, I don't understand how me being a nurse and working in a hospital environment is cause to literally keep me out of a building. I thought during this time we were supposed to be especially nice to our front line workers instead of denying them entry into what is supposed to be a relaxing atmosphere.

In the end we were told we would not be allowed in the building. I have never experienced this kind of treatment and I know I do not want to support a business that has this kind of mindset. Maybe others will...