Briarcliff City Apartments — Local services in Kansas City

When we first moved here about 4 years ago we were really enjoying the place. However, we have experienced many downsides that have left us wondering how this is a luxury apartment. The apartments are well insulated and I do like the designs, but the fridge is very small and not a high brand, the sink has very low water pressure,and the dishwasher has high pitched squeel to it. The hot tub is often shut down for maintenance, and even though it's a year round hot tub, it is never warm enough in the winter to use. I used my meat thermometer (yes I actually did this) to measure the temperature last year in December. It came up as 94 degrees which is about 7 to 10 degrees too cold. This year they took away the recycling bin so now we have to drive our recycling several miles away which is very inconvenient. So this complex is not green friendly. My husband's car was broken into a couple years ago and mine was also just recently broken into as well. Luckily they just took a few bucks in the center console. I know of other neighbors whose cars have also been broken into before. It has become more dangerous here over the last few years. I have asked them about putting up security cameras multiple times, but they brush me aside or try to steer the conversation somewhere else. For being a luxury apartment I would think there would be security cameras at least on the outside of the buildings, but there's not. Lastly, the staff has become quite rude as of late. When we first arrived they were so kind and respectful, but I have been spoken to very condescendingly several times. I do not appreciate the rudeness and standoffishness that I have seen as of late. I would have recommended this place years back, but if I were you I would steer clear of this complex. Yes it has a nice view and your energy bill will be low, but for the price and rude staff I would look elsewhere. By the way, the normal renting price for a one bedroom is like $1300 and we got the special deal of only $1000. Even with our special price I still would not recommend. We have moved out and the place is keeping our deposit and charging us cleaning fees. I scrubbed the floor, wiped out the fridge, and ran the dishwasher one last time, but apparently it was still not clean enough for them. They arbitrarily chose different amounts to charge us for cleaning. You may have a better experience than us, but by the end we hated this place. Good luck anyone...

I'd like to share my experience at Briarcliff City Apartments. My husband and I used this apartment as an occasional place to stay while visiting our daughter who recently moved to Kansas City. Our apartment was vacant most of the time so we placed a drop cam for security purposes. Unfortunately our apartment was broken into by another resident who got a hold of a master key and copied it. We were in our Illinois home when I received an alert that the drop cam was picking up movement. The police were called, the perpetrator caught and a report was filed. I immediately called the property manager as the police verified a master key was used. The property manager did not return my phone calls for three days. My concern was not only for my apartment, but the safety of the other 500 residents. When I finally spoke with the property manager she asked me to keep the incident quiet.

This apartment complex has a nice location, however, I was greatly disappointed in the way the manager Kara, and Town Management handled the situation. The truth of the quality of a complex is demonstrated when an emergency or break in occurs. The way the complex handled my break in was unacceptable! Choosing not to notify tenants when the negligence of a master key is involved is not in the best interest of those living there and puts them at risk. There was no way anyone could predict how many copies of the master key were made. It took more than a week for the complex to begin changing the cylinders of the locks.

I write this review so that others can take into consideration the safety, trust and honesty of this complex. These are concerns that should be considered when looking to rent anywhere. How easy is it to communicate with the property manager when there is an emergency? Does the property manager show mutual respect to tenants? Do they prioritize the safety of the tenants? Unfortunately this is lacking at Briarcliff...

I will be updating this as I move out since I bought out of my lease. I could no longer take living in this place. After all that I have witnessed and heard over their radios I just do not see how I can give my money to ppl who do not care about their residents well being. I cannot give my money to ppl who look down at the ppl that pay their paychecks. Also the way they speak to ppl especially this last time is what has prompted me to not keep my mouth shut any longer. Oh and also after seeing their price list of what they want to charge ppl on move out is crazy. Especially for a light bulb that they provide anyways. I thought that I would get this started and at least tell ppl about my experience while living here 24/7 for the past couple of years. Also I have worked from home for the entire time I have lived here and have an enormous list about this place and the incidents that have happened while I have been here. Some of the stuff I will be sharing will shock you. For now I give this place 1 star and will change it if things go okay. If they don't then I will be sharing my list of stuff that has happened on this property that they do not tell you about or want you to know about and creating a website so that others that I know from here would love to share!

Trust me this list is amazing. Keep watch...