Robért Fresh Market West Esplanade — Local services in Kenner

Robert's online delivery service is excellent - cutting edge in the Metairie area. The selections are practically a complete match to those found in the stores. Their delivery fee is extremely reasonable and orders delivered the next day. One of the managers, Brice, goes way beyond and above the normal service expectations to insure his customers are well taken care of in Robert's rapidly growing online service. Being a New Orleans native, we all knew Robert's as market with high quality stock and gourmet level in-store prepared food. Now I had to move to Seattle for work, leaving my cherished (90 year old) mother behind until I can get things ready for her to move here. Robert online service has made it possible for me, with great reliability to ensure she gets exactly the foods she wants on a timely basis. There was a computer glitch which delayed my mother's monthly order, but the manager of this location, Brice, took care of it personally and got it delivered when promised. This is just one example of the type of quality of the store managers: I remember one of the managers at this location, years ago, telling me about their new brown rice sushi and its low glycemic benefits. He was really proud of this cutting edge offering for its...

Not sure if Roberts is under new management but the customer service is non existent. The last 3 times I have been there was a horrible experience. First time at the deli the girl Darlene argued with me when I tried to order prosciutto said they have never sold. I of course had bought it there before. Second visit to the hot foods I stood there for exactly 5 mins before the 3 employees that were standing in a corner talking and eating finally acknowledge me from a far, they never came to the counter and I had to yell that I wanted 5 pieces of catfish. They finished their conversation then got me my fish. Just got back from Roberts to buy steak and fixin for dinner tonight and the cashier never said 1 word to me. I said thank you and still not one single word not your welcome, have a nice day....NOTHING. I live across the street and have shopped there for over 30 years. Guess I need to...

Unfortunately, my experience on 10/30 was not so pleasant. While standing in the check-out aisle to the side of the Coffee Bar, I tried to order a coffee w/Alyssa. I was told I couldn't order coffee from that side and I needed to get in the line toward the front of the Coffee Bar. There was no line; one lady was standing at the counter placing her order. Alyssa then turned to me to take my order. When asked why she made me move for no good reason, she completely ignored my question. I walked away. After checking out w/my one food item at a nearby register, I went back to the Coffee Bar to look at her name tag. She smugly turned to me and said, "My name is Alyssa". An incredibly...