JCPenney — Local services in Kentwood

Hello,I have been a long time customer of J.C. pennys. I have always been pleased with and respected the customer service at this location... except for today. I went in around 2pm to return A purchase I made online that did not fit. The first lady I encountered took my purchase looked them over, no hello, figured she was having a bad day? Didn't ask anything, just said it looks like these have been worn and you cant return them. I assured her I did not wear these as i could not even zip them up! She just smiled and handed them back to me I then asked to speak to the manager and the manager assisted me right away and looked them over, she was smiling and shook her head and said no we can't sell these they look like you wore them. Again,I assured her I did not wear these as I could not even zip them up! And I said I would never do that! Wear something and then try to return them and that I already purchased another pair because i have an event this weekend I needed to wear them to.. She and her coworker were both looking at each other and smirking. I was thinking, am I missing something? What is happeneing here?and I just said well I honestly do not think I have been treated very nicely,I will not shop here again and the managers response was, that's ok! Goodbye. I couldnt believe it, I know the world is at a different vibe right now , people are going thru alot mentally , the economy,post covid,ect. we just need to be nice. Well these ladies were not nice. Especially working in retail , I know it can be tough working with people (I do that my self)especially during the holidays but geez I would not want these 2 on my team! Ever!They need some serious training on customer care. So goodbye JC pennys I will take my business elsewhere, where I am treated like a human being and appreciated for shopping in a store that I make purchases at frequently. I'll pray for those 2 ladies, Lord knows they need some...

6:30pm on Friday may 6 2022: The awful service I just received (or lack there of) from one of the managers (I’d assume), at the jewelry counter. Stood there waiting as she was making her own personal purchases of “name brand bags” as what she called them. I waited 5 minutes nobody even greeted me or asked if they could help. I finally asked for help and waited another 5 mins before I before I finally walked out and will take my jewelry purchase else where. I was sure to mention how rude this was to the manager and she just simply told me to “have a good night!”No apology or attempt to save the sale or stop a customer walking out the door. Customers shouldn’t be left standing waiting while employees are making purchases on no level is this appropriate. This is very bad customer service and I’m reminded why all the JC Penny's have gone out of business. This one I’m sure won’t be long behind if this is how management handles business and customers from day to day. Jewelry is a big purchase to miss out on I will never go back to this store! I included the date and time stamp so you could do process of elimination on which members of your management team this could’ve been. I have a feeling it goes without saying though I’m sure this isn’t a first time or...

I’d give it ZERO stars if I could! We checked online, to see the pet policy. To our surprise, it said JCPenny was very welcoming of pets, so long as they’re well behaved. It also stated they do pet portraits/photos. But you can’t call ahead to schedule the session. You had to come into the store to do so, so about a week ago we brought our mini Aussie in, to get a comfortable feeling being in the store. She did better than great! She was so comfortable, was obviously on a harness and leash (less than 2ft from my hand to her lead) just long enough where she could walk with me. Today 1/13/2024 apparently the pet policy has changed and dogs who are not service dogs are in fact not allowed into the store. An we were asked to leave, I spoke with the manager Kim, who informed me only service dogs are allowed in store. So I’m left feeling very confused! A week ago we were in store, no problem. Today we were told it wasn’t allowed. So how/why do they offer pet portraits/photos but don’t allow dogs to be there ? They’re going to continue to lose business when I inform everyone I know of their mealymouthed decisions. Sad and disappointing to...