KAY Jewelers — Local services in Kentwood

My husband and I took my diamonds he gave me for my birthday at this store on September 30,2013. We would like to have prongs that would connect both diamonds to become a pendant. Our receipt stated that it would be done on October 13, 2013. I went to the store on October 11th, and was told that it wasn't ready which I could understand by looking at the date of the receipt. October 13th has passed and I still never received a call from them. So I decided to take a trip back to the store . The salesperson excused that the job isn't ready because they had to sent it out to the shop and orders some parts for it and that they will call as soon as it is ready. I decided to stopped by at the store on October 17th (Thursday), which was four days after the date of the said receipt. I heard the same story that implies, "it is not ready yet, we had to sent it out to the shop and order some parts for it; please come back on Oct. 22nd ( Tuesday) and it should be here or we can call you." October 19th (my birthday) have passed, my birthday gift are still out of my hand. Finally, October 22nd came! My heart was pounding- expecting that I would finally see my late birthday present. And it got crushed! It really makes me angry that I once again was told that it will be ready on October 24th, 2013. It is literally has been over 3 weeks since they did not do their job or broke promises! They are unreliable! They apparently, don't stand up of what they would say on the receipt. They just keep you hanging until you reached your frustrations. I would NOT do any kind of business with this company! I reached to the point that this would be the last and the first purchased I've made with them. I believe there are several jewelers out there who would stand up of their promises. Who would not take over 3 weeks to a month to get the job done and to MEET CUSTOMER'S SATISFACTION! They don't have a jeweler inside the store or onsite! They have to send your precious jewelry out. They have salespersons ,...

I bought a levian ring for my wife for her birthday sept 11 2021 they had to resize as well as her wedding rind had to resized and the point checked that hold the diamond(11,000) that I purchased there. They said by the 21st of august. Her party was the 21st(50th).the wedding ring came back sep 1not really a problem but I couldn’t pick it up. The store was never open. Kay jeweler at woodland mall in Grand Rapids mi. So now I’m waiting on the levian ring(1,200) finally shows up on sept 5th. The store has not been open and I can’t get my ring that I paid for. Contacted customer service they said a district manager would get ahold of me and let me know when I can pick it up. Still no call and no answer from customer service they said they sent it tho the service manager. My recommendation is go else where this place...

I recently had an exceptional experience with Lucas at Kay Jewelers while searching for the perfect engagement ring. Lucas was knowledgeable, patient, and genuinely committed to helping me find exactly what I was looking for. He listened to my ideas, offered helpful advice, and made thoughtful suggestions without any pressure to upsell.

Throughout the process, Lucas was personable and made the experience enjoyable, guiding me through various options and educating me on diamond quality and settings. I could tell he truly cared about ensuring I was happy with my choice. Thanks to Lucas, I left Kay Jewelers with a beautiful ring and total confidence in my purchase. I would highly recommend him to anyone looking for expert guidance and exceptional service when buying an...