GameStop — Local services in Kentwood

I had a very uncomfortable experience yesterday with a particular store clerk. My boyfriend and I came in to trade a Nintendo Switch game for another game. We were approached by a store clerk, who at first seemed nice and friendly, but turned out to be completely opposite. He proceeded to ask why we were trading in 1-2 Switch and how he told customers that the game wasn't worth it. After that, my boyfriend proceeded to talk to him about the Nintendo Switch and how he really likes it and the new Zelda game.

The store clerk immediately went on a rant about how he hates Nintendo and the new Zelda game was subpar. He continued ranting and putting down Nintendo until he had to go ring people up. This made me upset because I recently bought the switch so I could play Zelda specifically. And I felt as if he was telling me I was wrong for enjoying it. As we began to check out, the same store clerk continued bashing Zelda and Nintendo and it finally drove me to the point of walking out. My boyfriend stayed behind to finish up the sale, but I told myself I'm never setting foot in there again.

It is okay for employees to have an opinion, but when they are bashing the items that they are supposed to be selling to customers... That's where I draw the line. To have someone basically (in their own words) tell you that you are wrong for liking a certain brand or games is...

Went here a few times since it’s close by but every time my husband and I go in they always have a great selection and are willing to help you order anything you’re looking for that they don’t have. I don’t plan on going back after today the employees are always goofing around just talking to eachother having their own conversations while checking out people they talk to eachother more than their customers which makes the checkout process sooooo slow of the 3-4 times I’ve been in it’s literally taken 20-30 minutes to be rung up and pay for one game and today the girl Erin was in conversation with the manager before he left that she forgot to put our games we bought in the cases we had to leave a restAurant we were at just to go back to the store when we opened the cases and there were no games in them we end back showed the receipt and got the games which had the girl not been conversing with her manager who wasn’t even telling her anything of importance would have remembered our games but no they were too busy gossiping about other employees who weren’t present I won’t be back I will be...

This place is weird The staff is a little under trained. Guy didn't know an iPad from any other tablet in the world just silly to be an electronics and not know that. Manager stepped in started kind of commanding the situation before anything really needed to be commanded. At the end of the day though they both seemed kind of clueless as to how trade ins. work with their own machine manager got very snippy when I told him how to use his own machine because I do know how to use it lol. Typically this place is understaffed as well so save yourself some time just go to one of the many other game stops still around. Also they lied to the lady in front of me poor girl she had a PlayStation controller that she was trying to turn in but was also broken but had a warranty on it and the rep said we don't do warranties here that you did at other stores. What is the point of that warranty that they always slam on you whenever you buy something that they say you can turn in at any time to...