Kermit Motor Co., Inc. — Local services in Kermit

Let me start by saying that I now see why, when every other dealer in the area has a wait time of at least 10+ weeks for diesel service, Kermit can get you right in. It's because people would rather wait months for service than bring their vehicle here.

I brought my truck in for an A/C issue, a particulate sensor, and an airbag light that just came on. I dropped the truck off on a Monday morning and caught a ride to Odessa to rent a car for transportation. After hearing nothing from them, I called them on Wednesday morning to check the status of my truck and see if I needed to extend my rental. They went to ask the "tech" and came back saying that I had inadvertently left a firearm in the vehicle, and after seeing it the tech was so terrified, that he felt he had no other option than to park the truck on the street and forget it existed. Not wanting to pay $450 in rental fees for nothing, I drove to Kermit, retrieved the item from my vehicle, and told them that it was now "safe" to work around. They later informed me (only after ME calling them again to be sure they were working on it) that the tech apparently still did not feel safe enough to work on my vehicle, and they would not be servicing it.

Let me take a break right here to re-iterate that at no point was I notified of this development, and I was left blindly paying for a rental car during this time. The man who answered the phones at the service desk, also had no clue of this development. He was obviously too afraid of this cursed object to even speak of it.

My hope is that the tech just did not feel confident enough in his abilities to fix my vehicle, and found a reason to refuse service in an effort to hide his incompetence, however, regardless of whether that should be true or if he should be taken at face value, neither option should leave you wanting to have your vehicle serviced here. Either the diesel tech is completely incompetent, or he is so mentally unstable the sight of an inanimate object will leave him unable to fulfill his duties as a tech, even after the removal of...

Kermit Motor Company is in a league of its own when it comes to Ford dealerships. They specialize in crummy attitude, poor customer service and complete lack of mechanical ability. If you notice there are 1 star reviews with detail, they are followed by a bunch of 5 star ratings with no details, that's highly suspicious. Believe me, they are still a half-star operation. Our truck had to be towed to Kermit after throwing a code and check engine light followed by going into limp mode. The service advisor claimed they cleared the codes and flashed the computer, did a manual regeneration and that they "blew off" the air filter. After picking it up, it's pretty clear they just flashed the computer and you can tell by the fact that the tank had the same amount of diesel in it as before and there were zero fingerprints in the external dust on the filter housing (driving in the desert leaves fine dust so it's hard to fib on this). Said filter was a brand new aftermarket filter so it's apparent they didn't even crack the hood. We had to rent a Uhaul while waiting for them to fix our truck because it was a holiday weekend. If you need service, skip this place and head on over around the block to the next mechanic, you'll notice them by all the...

The absolute worst service department we have ever dealt with. Kirk in service is very rude. We would NEVER recommend this dealership for service. We have contacted Ford Customer Service about the terrible service we experienced when our truck broke down and was towed to this dealership for repairs. They had our truck for over a month "waiting on parts". We were charged above what we were told the repairs would cost-charged $54 for diesel and only had 1/4 tank of fuel! That's some expensive diesel. AGAIN---do whatever you have to do but DO NOT use Kermit Motor CO for vehicle repairs. It wouldn't let me post until I gave at least one star-but it should have...