Adair's Appliances — Local services in Kerrville

You don't find quality service so much anymore, and when you do it often comes at an exorbitant price. However, Adair's Appliances came through for us in a pinch and did it for an incredibly fair price.

I arrived at our home in Hunt to discover the refrigerator was cool (but not chilling) and the freezer was cold (but not freezing). All of our meat and food in the freezer was ruined. It was Thursday evening, and I knew my chances of getting anyone on the phone wasn't going to happen. I sent emails overnight and made calls first thing Friday morning.

The first people I called was a "hill country" repair company (with the highest rating), and never got a return call. Instead I got an email saying the first availability would be a week away and there would be $100 dollar trip fee (we live outside of Kerrville - so that happens a lot, unfortunately).

I tried the other appliance repair company in Kerrville and left multiple messages. I never got a call back at all.

When I called Adair's, Mr Adair answered the phone himself. He politely informed me that he had a very busy schedule, but he would call me later in the afternoon if he could swing by my place to help. Naturally I was dismayed that I might be stuck all weekend with guests in town without a refrigerator.

Around 2pm Mr Adair called and said he was not far from our place, and he'd be swinging by to check into my problem. He arrived shortly afterwards. He was a quiet older gentleman and quick about his business - not much small talk, but still very friendly. He quickly discovered the problem with our refrigerator, fixed it on the spot, and left without having to order any new parts. He didn't even charge me a trip fee since he had a big job nearby already!

I'll definitely keep his number handy in case we run into...

Last update (back to 1 star): never showed up again, won't return calls.

Update (to 3 stars): He showed up today to work on our washer. Unfortunately, I had tried another fix this morning and ran a tub clean cycle to see if it worked. It did not, and now the tub is full of water. I have to let it drain out of it's little manual drain hose for a couple of hours, so he showed up in vain. We will try again tomorrow.

Old Review: Never showed for the 3 different appointments we scheduled with them. My Wife was originally the one to call and schedule the appointments. They stopped answering her calls when the 2nd appointment was missed, so I called from my phone yesterday and got straight through. They said they would come out this afternoon... they no-showed again, now all my calls are going to voicemail as well. Sounds like you'll get good service from these guys... if they ever show up! Back to the coin-op laundromat again while I try to find some help elsewhere. 3...

When our dryer stopped heating, I was hopeful we could repair rather than replace. While others didn't answer phones or wanted to charge a rush fee if I didn't want to wait 10 days, Adair's Appliances was ready to help. Mr. Adair figured out what was wrong, got us the part and saved our dryer. And saved us a great deal of money since we don't have to buy a new one! It's rare to find quality customer service anymore. But I'll call Adair's again when we have another...