Metro by T-Mobile — Local services in Kingwood

The worst experience ever!!! What ever you do take your money elsewhere!!! If I could give it negative stars I would. They sold me two bad Samsung A-15 phones (they freeze and are glitchy to the point they were useless) with new lines and didn’t want to honor an exchange and when I tried to return the bad phones in less than a week they wanted to charge restocking fees. I had already called Metro Customer Service and they told me there were not gonna be any restocking fees involved. I was ok with service and activation fees of course. They still wanted to charge the restocking fees and the young man said that there was no manager at the store and had a very bad attitude. He expressed that it didn’t matter anything I said and repeated they were gonna charge the restocking fees. The phones did not work properly! I forgot to mention I had visited the store the night before closing and said it was late and there was no manager so I had to come back the next day to this. They are just cheap and are giving me a hard time to...

If I could give no stars, I would. This place never has anything in stock. I've gone in 4 different times hoping they can help and each time I leave disappointed. I thought maybe it was the company as a whole with poor customer service BUT I drove to the one in Porter and they ARE excellent. They had exactly what I needed and there was a young lady there that was VERY VERY nice and had excellent customer service skills. UNFORTUNATELY I haven't seen her again. But I rather make the drive and go here than to the one...

My wife bought me a new Motorola G play 23 last November for Christmas it has been one nightmare after another With technical issues. Trying to connect to Bluetooth is a nightmare. Apps don't work you have to reset the time on your own everyday. One thing after another with this phone. I strongly urge people not to buy this phone I've been with Metro buy T-Mobile for 10 years I'm thinking about switching to...