Jack in the Box — Restaurant in Texas

This is not the first time this has happened to us. We have a family of 4. So we spend at least 50.00 when we order out. Yes even fast food. We quit going to this location ( New Caney ) because they got our order wrong but after about a year we decided to give it another try. Thought maybe they had employees that might care about their customers but we were wrong. Our 50 00 order was wrong again I went inside so that I could had them a hand written order very well written in English print. Had to get mayo on burgers that come with mustard and one with mustard that comes with mayo. Explain to the young lady exactly what we wanted. She repeated it not once but 3 times then I ask again when I got the order and she said it was fixed the way I ask for it. Well no it was not. They fixed the burgers their way. Not what we ask for then when I call back to complain the manager was not the least bit concerned on what we wanted she just said that's not the way the burgers come. And then said if you want to bring it back we will try to redo the order. As if we were at fault. I do not recommend that you eat here if you want to eat your food the way you like your food. Then I wanted to report it to customer service the only number I could find was not a jack n box number. I know they work for minimum wage but they should try to please the customers. I for one will be going to other...

Visited today using a T-Mobile Tuesday promotion. When I received my chicken sandwich, I discovered it came with sauce that I hadn't realized was included. I politely approached the manager to request a remake without sauce or pickles, acknowledging it was my oversight.

Despite clearly explaining I wanted a plain crispy chicken sandwich with no sauce or pickles, the first remake came with both sauce and pickles. When I returned to address this, the staff member making sandwiches seemed frustrated, and there was a tense discussion in Spanish between the manager and worker.

A third sandwich was eventually made, but it still had pickles. The overall experience was disappointing - what should have been a simple modification became a frustrating ordeal with multiple errors and noticeably poor attitudes from staff. The sandwich quality didn't justify the hassle we experienced.

Would recommend improving communication and order accuracy, especially for simple...

I came to this jack in the box around 5pm just to leave very unsatisfied. Me and my husband ordered Large drinks and got Medium, my husband also confronted the worker working in drive thru that we got mediums instead of larges and he proceeded to say the styrofoam cups are Extra large. We both worked together at jack so we know they dont even have extra large cups.Staff was completely unprofessional and one of them were just standing in drive thru on their phone. i ordered my meals large as well just to get everything medium, so the upcharge was extra for no reason, i would have went inside to complain but i knew those teenagers wouldnt have done anything about it. Jack please find better workers who are really willing to work, i do not recommend this jack especially if its the guy with the red acne face in drive...