Orange County Building Material — Local services in Kirbyville

Recently moved here from Dallas. It’s a smaller town and about 15 minutes away from Jasper. The racist rumors are so true. They try to do it in a micro aggressive way now though. Came back to exchange a part for the correct part. The employee said you have to have your receipt. I explained that I spoke to the manager and she told me I could exchange as long as it’s not messed up and still in the package, I wasn’t trying to get any money back only an exchange for a part that was $2.59! The employee begin trying to embarrass me yelling you need your receipt back to back. I asked her if she could lower her voice please and when would the manager be back? She boldly said 7:30 as if to say and she is not going to help you either. Well she was right! I brought my receipt the next day and explained to the manager that I understood the policy to complete the exchange. However the employee has been rude twice to me before. I told her that the day before the same employee purposefully tried to get a man to skip me in line, but the man refuse and said NO, she was here first! (Micro aggressive racism). I told her how she spoke negatively about the other employee that helped me. I also told her how she begin yelling loudly at me saying I needed a receipt when trying to get an exchange. I advised her she even looked at other customers to try to get them on her side while yelling you need a receipt, when there was no need for that. The manager only tried taking up for her employee not seeing that the employee was unprofessional, showing racist behaviors, and lacked customer service and people skills. She could only tell me well we have to have the receipt. She was TRYING not to understand that I was telling her about the employees actions, not the policy because I have my receipt! The manager even asked, “So what you want your money back now”… I said, I keep saying i dont want money I want an exchange and to tell you about this employee actions. She was trying to be rude as if to say you just want some money. I was so saddened.

The part that needed to be exchanged was $2.59! Yes rude over $2.59 like who is trying to steal or scam to exchange a part for $2.59. I pray peace over them because it’s not all of them.

You will not see any black people working there, only...

might not suggest if you're looking for something and you need help with it and you don't know anything about what you're looking for Dr another 15 minutes down the road to Buna ocbm and those people will get out from behind the counter they will go and help you look for what you need and you go to Kirbyville OC BM these girls will not leave the counter they're too busy talking to each other if Miss Laverne is not present that can help you forget about it you're dead in the water you might as well go to another ocbm or go up to Jasper and go to Lowes because Miss Laverne is the only one that will probably help you and come out of it from behind the counter and show you what...

They always have what I need and there's always someone nearby to help when I have questions. Prices are reasonable too. I actually bumped into professional plumber here when I thought I was about to pull my hair out. My water pump had broke and a valve needed replacing. The plumber listened to my concerns, gave me a diagnosis, took my number, and called a day later to check the status of my pump. (I realize running into the professional plumber has nothing to do with Orange County Building Material, but I do think that he was put there in that store for...