On Trend Design — Local services in Kirbyville

This is a personal experience so hopefully the person is more professional in the future. I asked for 10 prints of something to be picked up on either a Friday or Saturday but the owner said she was extremely busy and could have them delivered to me on Monday. (She doesn’t offer delivery, her husband works at the same school I used to work at). I accepted because I understood being busy and I also thought that was really kind to have him bring them to me as this business is quite a drive away from me. Roll to Monday, and she forgot to give them to him to deliver. I messaged her Tuesday because I was off work, and she forgot again. Repeat on Wednesday. On Wednesday I asked for one extra print. She said she could have all 10 to me on Thursday and the extra one to me on Friday. I said that was great and accepted it, despite already being frustrated I didn’t have my original, already paid for, order of 10. Thursday I asked if he was delivering them, even found someone who had his number and asked him directly, they both messaged me that the prints were forgotten. She even went so far as to blame him for them being forgotten. Friday he finally delivered all 10+ the extra. I messaged her because she hadn’t given me a total to send her for the extra. She charged me an extra dollar for a “rush” print. I understand rush, but at this point I needed my prints a WEEK prior and am super inconvenienced because they were forgotten so many times, that the extra ‘rush’ charge felt insulting. She also messaged me that she ‘forgot’ to write the heating instructions on the bag. I finally get them pressed and the “rushed extra” is a completely different shade than the rest of the prints. I message her to let her know and she openly admits she didn’t check them because some other print people printed them for her. Once again blaming someone else instead of taking responsibility for her products. I paid for all 11 prints and didn’t ask for a refund or demand any compensation, but everything I said in this review, I also messaged to her personally because I feel like she needs to know how unprofessional this entire situation felt. I told her I’d pick them up, she offered delivery, and it went downhill from there. She said “next time” she’ll check the colors before they’re given to the customer, but I informed her there won’t be a next...

Everything I've ever bought from Misty at On Trend Design was amazing!! My shirts always turn out the way I want them and her turn around time is pretty fast unless the place she buys blank shirts are out of stock. One of my favorite places to get my custom...

I LOVE this little small shop! Misty is absolutely amazing at what she does. She is always willing to come up with something to match the ideas in my head. Always quick to get the orders finished. She has great prices and great customer service!...