Reclaim Renew — Local services in Kirkwood

Working with this store started off great. However, it quickly ended badly! I used them as a secondary contractor. My primary contractor is wonderful. Thankfully so, because of the 11 pieces I ordered from ReclaimRenew, all 11 were wrong! My contractor had to fix every piece. We were also told 8-10 weeks for order to be ready. At 14 weeks, almost no pieces were ready which delayed my contractor. He wrote nothing down while in the store ordering. The staining was put on every piece instead of just 2 as asked. The finish on shelves was completely wrong. He changed the design of my bar without consulting me. While some things were fixed with resistance, some took 4 tries to get right. Then he implied I should pay more because of all his work! He gave excuses for everything that was wrong and never took responsibility for his errors. To top things off, he stopped communicating with me except by limited text because he didn't want to. He was mad for all his mistakes and took it out on me. My contractor reached out to him multiple times throughout the 2 month project and he was very difficult to get a response from. Below is a list of the pieces I ordered with what was incorrect about each one:

1. concrete top delivered: one smooth edge, 2 raw edges. Supposed to be raw edged. Set us back 5 days.
2. Bench sloppily stained. Drip marks noted when opening bench. Didn't stain top because I was using a bench cushion. Only stained it after being asked. Had to re-stain inside myself to cover drip marks.
3. Used cheap drawer glides. Drawers difficult to open and close now that loaded with bar wear. Supposed to be quiet glide. They are, but now do not work loaded.
4. Length and color of shelves wrong. Again, he changed design without asking. Took 4 tries to get color to match other wood pieces he supplied. They were all supposed to be matched color except for stained bar and bench.
5. Bar design eventually fixed to almost match my design, but out shelves vs inner shelves reversed so no way to repair. Now cannot use top center shelf for much. My contractor had to fix the lighting holes, restain and cut off many of shelves because Barry(owner) was angry. It was his mistake!
6. Mantle supposed to be natural wood. Came stained grey. He fixed and when refinished, mantle noted to have large visible seam in it. He brought iron brackets to hide it. But the 2 sets he brought were measured wrong and did not fit! He made mantle, he should know how to fit them. My contractor had to fit them.
7. Did not make black iron supports adjustable for ceiling as discussed in store. My contractor had to spend hours fixing these as a result. My ceiling height varied making this a necessity.
8. He left one whole side of room order off bid. Floating shelves to match everything else. Said we never talked about those. Yet my contractor and I were both there and remember discussing. Tried for several days to get him to make them or supply wood for my contractor to make. He didn't respond and then once he figured out my contractor would make them he started answering and saying he could make them. My contractor made them and they are more beautiful than any piece ReclaimRenew made.
9. Ordered wood for wall and wrong amount was brought. Then charged us for more.
10. Level of professionalism was terrible. This guy clearly has too many irons in the fire. I even brought materials back to his workshop to help save time. He stopped meeting me and sent someone else because he didn't want to "deal" with me. Blamed me for missing his kids events when he was fixing his own mistakes. I would avoid using this overpriced company...

We knew we wanted a reclaimed wood dining room table and after visiting several furniture showrooms, we struck out. Nothing seemed unique or real. We then visited Reclaim Renew at a vintage market fair, and knew instantly that this is the group who will make us the perfect table. Finally we made it to their showroom, and we immediately fell in love with this barn wood table top. At the time it was sitting on a base that was very nice, but there was another style base they make that we had our eye on. Turns out their furniture is so custom that they cleared everything off of the table top and moved it to the base we loved. They also helped us with measurements to make sure this table would fit in our space. We had such a fun time in their store! There is no other company in the area like...

My family has purchased several items from Reclaim Renew, including a dining table, two dining benches, a wine rack, and three decorative pieces. Here's why I love it: -RR makes high quality pieces that will last for generations to come. Seriously, this stuff is solid. -I fully customized my pieces to fit my style and space for a reasonable price. -When you're there, you're family. They have a great play area for my 3-year old to enjoy while I peacefully shop; they often even have snacks. -Their work is beautiful. Anyone and everyone that comes into our home comments on how beautiful our table is.

Great work RR! We look forward to our next visit to...