The UPS Store — Local services in Kirkwood

The employees at this location are always friendly and fast.  The owners are not as on the ball.  The hours posted on google are consistently wrong.  Today, we arrived at 5pm, since google said open until 6:30.  However, a sign on the door said they close at 4pm.  This is the second time this year this has happened to me.

Google offers unlimited, free, and simple access to store hours, and other location info.  It takes a certain kind of owner to decide that a better place to let people know you are closed is by a sign on the door.  A little late at that point. Owners, please, ask one of your younger workers if google is used by many people, and if so, how to update your store information.  You will be surprised how much fun, and efficient, the 21st...

I used to prefer UPS to Fedex, but not any more.

I arrived with 12 boxes to ship and admittedly did not notice my shipping labels specified FedEx. After helping me assemble boxes, I apologized to the man twice who did not respond to my apology. Also, a woman who was working there commented “it’s gonna be like that today, huh?” And the man who was helping me responded to her (still not responding To my apology) “all day long”. Terrible customer service. At least wait until I leave to talk trash. The only thing that won them 2 stars was him helping me assemble the boxes.

Also, the woman working there with the sassy comment was not wearing a face mask. There is a sign on their front door that says “we are wearing masks for your safety”....

Internet hours doesn’t match store hours. Drove all the way to the store to be turned away. 2 other customers were too. Politely recommended to employee to have hours updated on the net. He was unsympathetic , unapologetic and rude. He didn’t care. I recommend avoiding this location at all costs. Owner obviously not too concerned with this being a consisted problem reported. I wish Kirkwood would stop letting poor business owners like this take up space in our wonderful, family community. Pretty simple to update google Hours. This is...