Bliss Home — Local services in Knoxville

My wife and I bought a glider and ottoman for our nursey here. The ONLY reason we bought it from Bliss home was that they had it in stock. Apparently these chairs are on a 30 to 40 week back order due covid related supply issues. Bliss still has some in stock because they charge around 150% of what other stores do. Overall we had a very negative experience with the store. We found the sales staff to be rude if responsive at all. We noticed pricing for all items in the store were higher than other comparable stores. I understand it is a locally owned business, but honestly who cares? The only difference between Bliss and other stores is inflated pricing and poor customer service.

EDITED TO ADDRESS THE OWNERS REPLY

Claiming that a ~$400 markup is due to differences in fabric grade is one thing. Claiming to have explained this to me in the store is simply not true. Either way, I have checked the chair and the tags that we removed from the chair. There is no indication that the fabric is different from that offered by other stores.

Since the owner may be confusing me with a different customer, I'll provide some more context to my experience below:

When I originally called Bliss to inquire about the chair I asked if price matching was available. I was told that they would price match, but not to any of the stores I mentioned as they were larger stores and Bliss is a small locally owned business. The sales associate told me she would ask about it and call me back. She never called me back.

Since no other store had the glider in stock, I visited Bliss in person. I told the sales associates that I wanted to buy the glider and ottoman, and asked why it was priced so high. He explained that they couldn't get the same pricing as other stores because they were a small locally owned business that offered better customer service and support than the big stores. He even told me he could show me the invoice for the chair as proof. I agreed to look at it, but he left without ever showing it to me.

I told the other sales associate there that we still wanted to buy the glider and ottoman. She told me she would use a coupon to take the sales tax off of the glider to help us out. Then, she added $50 to the price tag of both the ottoman and the glider when she rang us up. She changed it back when my wife pointed it out to her.

I came back the next day with a truck to pick up the glider and ottoman. To my surprise, I was told that I could not pick up the furniture I had already paid for until I signed a form stating that I had purchased them "AS IS" and that I would not hold Bliss responsible for any defects or issues. Maybe they should have informed me of this BEFORE I paid for everything? Maybe this is all part of the improved customer service and support they offer over other stores? I was told that the form was necessary because Bliss is a small locally owned business that can't absorb the potential cost of damaged furniture.

Honestly the price didn't matter. This was the glider my pregnant wife wanted, so we were going to get it for the nursery regardless of it being overpriced. We were never rude or pushy about the price difference, and it is certainly fair to ask about such a large discrepancy. I wouldn't leave a negative review over the price gouging alone. I'm leaving a negative review because shopping at Bliss was comparable to pulling teeth.

As I'm editing this review I'm just now realizing that the "small business" excuse was given for every issue I encountered. I just looked it up, and Bliss has multiple locations across two states... That's different than the "Mom and Pop shop" image I received from the sales associates, and just one more reason for me avoid Bliss...

We began our Bliss journey, with Designers Brett & Alison, in January 2023. We moved to Tellico Village in Loudon, TN from the Chicago area, leaving behind all of our ‘tired’ home furnishings in order to make a new start. We did not realize how overwhelming the process would be to create a fresh look throughout our new home, that would flow while also radiating the welcoming and 'comfy' feeling our family and guests have always felt.

After two full frustrating days of unproductive furniture shopping, we met a couple who highly recommended we contact 'Brett' at Bliss, for an unmatched experience. We met Brett the next day, and his energy, honesty and engagement was exactly what we needed. Together, we reviewed pictures of our entire (empty) home, discussed our likes/dislikes and looked at pieces in the showroom in order for Brett to understand our vibe. Brett asked us to return in two weeks, two hours before the store opened, to view a personalized presentation of his design for our new home. We felt like the world was lifted off of our shoulders, and we couldn't wait!

We returned two weeks later to meet with Designers Brett and Alison for the grand reveal. Nearly every selection they had made for every room in our home was perfect!! The rugs, the artwork, the furnishings, the accessories - it was all incredible and some pieces we never would have ventured out of our comfort zone to choose ... but we absolutely loved it, and the colors were spot on!

About 60 days later, our delivery date had arrived. The delivery team, led by 'Frank' is absolutely amazing and they made it so much fun for us as they unveiled each item – and they can adjust anything to make it perfect! We stood watching anxiously as Frank unrolled the several rugs we had purchased after seeing only very small swatches - every rug is gorgeous, and we realized how important was the 'trust' we had in Brett and Alison to deliver what we would love.

We now have all of our incredible new furnishings and people say that our home looks like a magazine, with a comfy and welcoming feeling. This truly was an unmatched experience with Brett and Alison, and honestly, the entire Bliss family of experts we met along the way. Not only do we now have a true incredibly beautiful “Bliss Home”, but we also have made great friends that we will return to see often!

THANK YOU BRETT, ALISON, FRANK, DAVID AND THE ENTIRE BLISS FAMILY!! BECAUSE OF YOU, WE ARE NOW SETTLED AND VERY HAPPY ... you are...

Beautiful decor but be careful! Purchased 2 dining tables, 2 beds, an upholstered banquet & 2 chairs, 9 dining chairs, a dresser, and a sectional for our new home. I was talked out of Pottery Barn sectional and sold on their sectional that is customizable and comes in Crypton fabric. The sales staff demonstrated how everything would come out. Wine, Coke, urine...you name it! Told me they use this in nursing homes. 12 weeks later I received the sofa. I’ve never spilled anything on it; however, the fabric clings to everything! Dirt, oils from skin, and even jeans make marks that do not come out! I contacted Bliss within 4 weeks of having the $6k sectional, was told to read the website for crypton fabric care and to have professionally cleaned. One year later I contacted the store, sales associate, and design sales person. I submitted a claim (which I’ve never done) only to be told unfortunately this is “normal wear and tear and not a defect.” After spending tens of thousands in a store! No offer to replace the fabric, sectional, or refund as I was told in store. Please read carefully! I would go with Pottery Barn slip cover instead. Everything else we purchased has been nice, but so disappointed in the sectional and failure to stand by their word...