iDropped - Knoxville TN — Local services in Knoxville

Brought an iPad in here to be fixed, and when I asked about warranty, I was told by the employee that it was basically their decision if they honor it or not. I reluctantly agreed and let them “fix” the tablet. My son is autistic and requires this device for his day to day activities. When I got home it STILL didn’t charge.

I left a one star review just to be contacted by the owner asking to try to make it right. I had already just gotten a new one at this point, considering the fact I was told that “the warranty is only honored if the employees find that the customer somehow is NOt at fault”. I didn’t bring it back because of how they explained this, showed me that they probably wouldn’t honor it regardless. I still brought it back as the owner asked, after about four hours I got a call back and the owner informed me that the tablet was never fixed, and it had a chip problem and it would need to be shipped off to be repaired. I told him I just wanted a refund of the 150$ I paid for the “repair”. I also asked why they offered a warranty that was at the employees discretion. I was told this was not true and the employee basically told me that so we would just pay him to repair the tablet. I paid 150$, and got refunded 92$, due to the diagnostic fee I got charged even after being lied to by the employee. To begin with I was told it would be 81$. We had to go back and forth on the math for him to finally agree that it was 92$ with taxes refunded. I should not have had to pay ANYTHING due to dishonesty of the employee, but at this point I was very much fed up with the phone call.

Before I got off the phone the owner asked me to change my review, and I told him I would add to it to show that he did partially refund me, but also has dishonest employees who WILL lie to you to gain the money from a “repair” that would not fix your products. This seemed to upset him as he then explained to me that “reviews like that hurt a business”. I told him I was aware. However, the dishonest employees are the true issue here. That is what hurts your business. He then explained the employee will be written up and to PLEASE change my review. He told me that “you hire people and can never know what kind of people you have working for you”. This is not any excuse or reason. Properly interviewing and supervising your employees would keep this from happening. I again told him I would update it and make sure it was honest and explained the entire exchange and my experience entirely. But I still did not have a good experience with this company and will not use them again.

If you are considering using this company, please understand the employees are dishonest, and WILL lie to you to gain the benefit of the paid repair that may not ever make your product work, and can deny the warranty if they think you somehow may have screwed it up, even if it doesn’t work the second you leave the store. And if you do somehow manage to get a refund, it will not be a full refund. They still find a way to take your money. I’d consider just going to Best Buy, or a totally different company entirely, iDropped is a franchised company, but who’s to say that they aren’t all ran by dishonest employees and owners who refuse to truly refund a customer who was scammed by...

When I judge a customer experience it really boils down to one question - Did it feel like they were there to help me , or did it feel like they were only there to make money off me?

From the second I walked in I could tell they wanted to do everything they could to help me.

Originally I had come in to help my dad purchase a new(to him) phone. It just so happens that right before I left I dropped my own phone in water without realizing soon enough to prevent damage. The screen stopped working entirely.

I used to work as a Verizon rep. and I've seen hundreds of water damaged phones. I've never seen one recover so I didn't make a point of bringing it up when we went to get my dad a phone.

The staff and the owner, Tiekel, were very friendly, and while we were talking about my dad's phone i happened to mention in conversation what happened to mine earlier that day.

Tiekel said he'd take a look at it to see if there was anything that could be done. I was openly doubtful, but agreed to give it a shot.

He opened it up and it was still full of water inside. I grew even more doubtful, but he convinced me to leave the phone with him and let him run some tests to see the extent of the damage to see if there was anything he could do to fix it.

So we left the store after purchasing my dad's used phone. An hour later this miracle worker calls us and says he can fix my phone and have it up and running by the end of the day.

And that's exactly what happened.

I didn't have to shell out hundreds of dollars for a new phone. I didn't lose any of the information from my phone. I didn't spend days without a phone.

These guys are friendly, professional, knowledgeable, experienced -- but most of all they are motivated by a desire to help get what's best for you, not what's best for their bottom line.

Thank you Tiekel...

Awful. Should be named iStole. In my opinion, the owner of this place is a con-artist in every respect. When we brought my wife's phone into the store for a repair, we were quoted a price of $360 with 1/2 paid upfront and 1/2 when complete. We paid and came back the next day. The repair seemed to be decent (good enough to trade the phone and receive credit). But, when we checked out, the owner charged the card twice. When it happened, he played it off as "it didn't go through and I need to run it another time." When we said something, he said that he would remove any duplicate transaction if both transactions somehow went through.

I went home and didn't worry about it. But, when I checked my card, he had charged the card a total of THREE times (when only 2 were authorized). I approached iDropped and asked him to remove the charge. Although he emailed and said he would, over a week passed with nothing. So, I was forced to put in a card dispute. One would think that he would apologize when that card dispute came in. But, I saw that he actually tried to fight the dispute! Thankfully, my card issuer ruled in my favor and reversed his fraudulent charge. It took over 2 months though!

So, long story. But, let this review save you some headaches and go elsewhere. The owner is a smooth talker and will act like the nicest guy you've ever met. But, trust me, it's all show.

Also: The owner’s explanation below is BS. He has our numbers and we even emailed him (and he responded) when this happened. After my negative review, he called right away. But, he never called before that time nor offered any explanation for his failure to reverse the charge. At that point, there was nothing for him to do because the card company had resolved the issue. In short, please don’t fall for his games and...