Coffin Shoe Co — Local services in Knoxville

Went in to buy a pair of shoes. Asked about warranties. The young man said shoes are designed by the manufacture to fall apart. I asked if they stood behind their products? He gave me a noncommittal answer. That should’ve been my red flag, and I should’ve left. But I was in need and purchased a pair of Teva sandals for $70. I asked what the return policy was, and he said it was 10 days. Wore them for the rest of the day and didn’t like how they felt, even though they seemed fine when I tried them on in the store. I called a couple of days later asking if I could return them As I was within the 10 days, and I think I got the owner on the phone. He said if I’d worn them, there were no returns. Upon looking closer at the receipt, it says “no refunds or credits. Exchange only up to 10 days”. I should’ve read the fine print, and I should’ve been trusted my gut when I had a bad feeling about the initial salesman. I’m...

I recently purchased a pair of dress shoes from Coffin. The selection is respectable, and the staffer who tended to me was helpful. The prices are unbelievably high though. I was unaware of this until the shoes were priced at the register, and in a bit of a stupor at the price, I handed over my card. While driving home, I decided to return the pair the next day as the price was way over what the shoes were worth to me. ...only to find that they only do store credit. No refunds.

I won't rate them low based on my mistakes, but I do think the lofty pricing and limited return service as compared to other options warrants a mid grade. Otherwise, it's a...

I go here to get comfortable shoes. They have decent styles and a good selection of shoes for men and women. I know these types of shoes are expensive yet they are necessary for me to avoid foot problems.

They also have a great selection of women’s UT/orange clothing. The other clothing included some spring dresses as well as clothing that appeals to an older crowd.

I don’t like that they have two cash registers and require you to check out clothing in one register and shoes in another. They should communicate the split nature of the store better. I was surprised to have to pay for things two...